Description
Job Summary:
A TI company is seeking a Technical Help Desk Leader to lead a team, support resolution of incidents, and technically develop the team.
Key Highlights:
1. Technical leadership of the help desk team
2. Support in resolving critical incidents
3. Technical development of the team
An Information Technology Services company seeks a Technical Help Desk Leader in São Paulo (Cerqueira César).
**Responsibilities:**
Technically lead Level 1 and Level 2 help desk teams\. Support resolution of critical incidents and service requests. Monitor SLA and service quality. Support the technical development of the team.
High school diploma required. Relevant experience required.
**Compensation and Benefits:**
* Salary: Salary range will be disclosed during the interview.
* Benefits will be disclosed during the interview stage.
**Additional Information:**
* Employment Type: Full-time \- On-site.
* Schedule: Full-time
* Working Hours: Monday to Friday, from 09:00 to 18:00\.