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Job Summary: Responsible for delivering and managing customer service and technical support via phone, chat, or WhatsApp, providing guidance and resolving issues courteously. Key Highlights: 1. Collaborative and dynamic environment with growth opportunities 2. Multiskill customer service (voice and chat) focused on customer excellence 3. Emphasis on quality of life and professional development **Have you ever considered working in a collaborative, dynamic environment with real growth opportunities starting from month 3?** **If yes, TP is the right place for you!** **Your responsibilities will be:** You will be responsible for delivering and managing customer service and technical support for product customers via phone, chat, or WhatsApp, as well as providing general and technical guidance and information regarding service requests. You will provide support for app-based products and deliver engaged, courteous, and respectful service, striving for personalization, excellence, quality, and customer satisfaction, while maintaining an ongoing commitment to serving the customer—guiding, assisting, supporting, and resolving their issues and/or questions through multiskill service (voice and chat). **Salary**: R$ 1\.623,50 **Working Hours:** 1:40 PM to 8:00 PM **Schedule:** 6 days on / 1 day off – rotating days off (6 hours 20 minutes per day) **Location:** ÁGUA BRANCA (Barra Funda) – São Paulo/SP **What are we looking for in you?** * Strong verbal and written communication skills in Portuguese * Analytical profile with focus on brand customer technical support * Prior experience in multiskill technical support preferred (a plus) **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and it’s no coincidence. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth within the company! * JUMP Career Plan: in just 3 months, you can take your next step. * Educational Partnership: discounts up to 50% to support your development. **Financial Benefits** * Differentiated PLR – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in new activities as screening progresses. Please also remember that participation in all stages does not guarantee approval for the position. Your performance will be assessed by the recruiter only after completion of the entire evaluation cycle. **Thank you for your interest in joining TP—we wish you good luck!**
