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Job Summary: Customer service for Itaucard customers to confirm purchases and perform systemic analysis to prevent proactive card blocking, in a dynamic and innovative environment. Key Highlights: 1. Dynamic and innovative environment 2. Collaboration and continuous growth 3. Recognition of skills and encouragement of development **Imagine working in a dynamic and innovative environment where collaboration and continuous growth are part of your daily routine? Join a team that values your skills and encourages your development!** **\#JoinTP** **Responsibilities and Duties:** Customer service for Itaucard customers, aimed at purchase confirmation and prevention of proactive blocking; if contact with the customer is not possible, the expert will perform systemic analysis to determine the most appropriate action at that moment. **Salary:** R$ 1\.968,63 \+ Benefits \+ Career Development Plan **Working Hours:** 2:50 PM \- 9:10 PM \| 3:40 PM \- 10:00 PM \| 4:40 PM \- 11:00 PM **Schedule:** 6 days on / 1 day off \- Rotating days off **Work Shift Duration:** 6h20 **Work Modality:** On-site **Work Location:** Água Branca **What We Are Looking For (Requirements):** Must be of legal age; Completed high school education; Availability to work at the Água Branca Campus; **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth within the company! * JUMP Career Development Plan: you can take your next step in just 3 months. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and payroll-deducted credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial well-being. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
