Job Summary: Responsible for delivering and managing customer service and technical support via phone, chat, or WhatsApp, aiming for excellence and customer satisfaction. Key Highlights: 1. Collaborative and dynamic work environment 2. Real growth opportunities starting from 3 months 3. Focus on multiskill technical support **Have you ever considered working in a collaborative, dynamic environment with real growth opportunities starting from 3 months?** **If yes, TP is the right place for you!** **Your responsibilities will include:** Delivering and managing customer service and technical support for product customers via phone, chat, or WhatsApp; providing general and technical guidance, as well as information regarding service requests. You will provide support for app-based products and deliver engaged, courteous, and respectful service, focusing on personalization, excellence, quality, and customer satisfaction, while consistently maintaining a customer-oriented attitude—guiding, assisting, supporting, and resolving customers’ problems and/or questions through multiskill support (voice and chat). **Salary**: R$ 1\.623,50 **Working Hours:** 1:40 PM to 8:00 PM **Schedule:** 6 days on / 1 day off – rotating days off (6 hours 20 minutes per day) **Location:** AGUA BRANCA (Barra Funda) – São Paulo/SP **What are we looking for in you?** * Strong verbal and written communication skills in Portuguese * Analytical mindset with focus on brand customer technical support * Prior experience in multiskill technical support preferred (a plus) **At TP, well-cared-for people build extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an outstanding place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth within the company! * JUMP Career Path Program: advance to your next step in just 3 months. * Educational Partnership: up to 50% discount to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing Plan) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for overnight shifts). * Bullla Card: salary advance and consigned credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to gym networks. * Health Plan including dependents – caring for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting parents. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please also note that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**
João Silva
Indeed · HR
João Silva
Indeed · HR
