External Commercial Assistant

Description

Job Summary: The professional will work as an External Commercial Assistant, responsible for negotiations and water supply cutoffs, applying a humane approach and focusing on negotiation. Key Highlights: 1. Fieldwork with a focus on humane negotiation 2. Customer service and service management 3. Purpose-driven work with impact on quality of life We are seeking professionals to work as External Commercial Assistants in the field collections area, visiting properties in the East Zone of São Paulo city. This professional will be responsible for executing water supply cutoffs due to non-payment or on-site negotiation, applying a humane approach and focusing on negotiation. The role requires fieldwork, strong communication skills, emotional balance, and ethical conduct when representing the company to customers in debt situations. Working hours will be during business hours, Monday through Saturday. \- Sabesp (Basic Sanitation Company of the State of São Paulo) is responsible for water supply and sewage collection and treatment across 377 municipalities in São Paulo state and serves 28 million people. **It is one of the largest environmental sanitation companies in the world and the largest in Brazil.** The Company aims to advance five decades in five years, expanding access to drinking water and basic sanitation for millions of people. Its commitment is to anticipate by four years the targets established by Brazil’s Sanitation Legal Framework, thereby planning to deliver **dignity, health, and sustainable development** to millions of Brazilians while preserving natural resources for future generations. Here, our essence is transforming lives. Our purpose is to connect people to a better future by delivering essential services with excellence and commitment to health and the environment. We dream big: we aim to become a global leader in basic sanitation, driving a more sustainable society and generating robust, long-term value for our shareholders. Our culture comes alive when we deliver purposeful results, care about our customers in every detail, think and act like owners, recognize those who make things happen, collaborate with trust and transparency, and always uphold ethics and safety. This is the Sabesp way — transforming the present and preparing the future. We value the care and well-being of our employees, providing a welcoming and dynamic work environment. With infrastructure designed to support and empower our teams, the Company reinforces its commitment to this transformation journey. **Responsibilities and Duties** * Provide customer service to negotiate outstanding debts, process payments, or inform customers about cutoffs or reconnections; clarify doubts and guide them on procedures. * Interrupt service supply in cases of non-payment or other situations stipulated in company regulations. * Restore service supply after the customer’s situation has been regularized. * Record all activities performed, including dates, times, addresses, and relevant information regarding cutoffs and reconnections. * Act professionally and courteously, ensuring a positive image of the company among customers. **Requirements and Qualifications** * Completed high school education. * Brazilian National Driver’s License (CNH) — Categories A and B **Additional Information** Medical Assistance Private Pension Plan Meal Voucher (VR) and Food Voucher (VA) Transportation Voucher Christmas Basket Additional Vacation Bonus Birthday Day Off Extended Maternity Leave Extended Paternity Leave Daycare Assistance for Mothers and Fathers Wellhub Agreement (Gympass) Profit-Sharing Program (PPR) New Sabesp is much more than a sanitation company. We are a force that moves cities, brings quality of life to millions of people, and truly makes a difference! Continuously, we innovate to ensure water supply and sewage collection for 375 municipalities across all regions of São Paulo state. But we won’t stop there! We will accelerate universal access to water and sewage services, anticipating by four years the targets set for 2033. And what makes all this possible? People! New Sabesp is transforming with ambitious goals, transparent principles, and a passionate team. We are entering a new phase, with a fresh vision for the future. And every great future begins with a dream. More agile, more modern, and offering even more growth opportunities for those eager to be part of this transformation. At New Sabesp, you’ll find innovation, real impact, and an environment where your ideas and energy truly matter. If you seek purposeful work and the chance to transform lives, this is your place! **\#Let’sTransform! \#JoinSabesp!**