Customer Service Representative

Description

Job Summary: Join Sunguider’s team as a Customer Service Representative, delivering exceptional support, clarifying inquiries, and seeking solutions for our customers. Key Highlights: 1. Customer service and support via WhatsApp, Email, and Reclame Aqui 2. Opportunity to contribute suggestions for continuous improvement of customer service 3. Proactive interaction to resolve issues and deliver a positive experience If you are passionate about delivering exceptional service, possess strong communication skills, and wish to join a team dedicated to exceeding our customers’ expectations, your journey starts here! Apply now for the Customer Service Representative position at Sunguider, a company in the commerce and retail sector and the national leader in MOP sales. Join our commitment to excellence in service. Together, let’s build a future of satisfaction and success for our customers—and for you! **FULLY IN-PERSON POSITION** WORK SCHEDULE: MONDAY TO THURSDAY: 08:00–18:00 \- FRIDAY: 08:00–17:00 SALARY: R$1\.993,32 TO R$2\.000,00 **Responsibilities and Duties** **You will have the opportunity to:** * Provide customer service and support via WhatsApp and Email; * Clarify inquiries, resolve issues, and provide product-related support; * Register and track customer requests through the system; * Adhere to established timelines and standards when serving customers; * Process and record customer refund payments in the system and monitor successful reimbursement; * Contribute suggestions for improvements to enhance service quality; * Manage customer payments via item replacement / exchange. * Complete and update spreadsheets; * Interact with customers via RECLAME AQUI, seeking solutions to resolve issues and deliver a positive customer experience. **Requirements and Qualifications** **To apply for this opportunity, you must have:** * Completed high school education; * Customer service experience, preferably in customer support centers (SAC); * Basic knowledge of Microsoft Office suite (Word, Excel, Outlook Express); * Strong verbal and written communication skills; * Familiarity with the Reclame Aqui platform is a plus; * Passion for people and for delivering an outstanding customer experience. * Interpersonal relationship skills; **Additional Information** **Benefits:** * Health insurance after 3 months; * Dental plan with discount; * On-site cafeteria; * Parking; * Transportation allowance; * Discount on purchases of brand products; * **FULLY IN-PERSON POSITION.** **The group comprises Sunguider Incorporadora and Mega Group International.** ----------------------------------------------------------------------------------------- **Sunguider Incorporadora** **– a solid market player founded in** **1995**, **developer of the brands** **Euro, Flash Limp, and Petizy**. **Sunguider imports and distributes cleaning products, household essentials, and pet products across Brazil. The company is the national leader in MOP sales and a strong brand in household essentials, always aiming to simplify daily life at home. Recently expanding into the pet segment, its Petizy brand partners with NGOs with the** **purpose** **of assisting abandoned animals. The company maintains internal product development processes, including design, finishes, packaging, and concept-driven products.** ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Mega Group** **– founded in** **1997**, **with headquarters in São Paulo and a logistics division in Santa Catarina, is a Brazilian manufacturer of footwear, apparel, and accessories focused on the sports and lifestyle markets under the brands** **Everlast and Vibe**. **Today it ranks among Brazil’s top sportswear footwear companies and serves as a global supplier of footwear. Product development is fully internal—from conception through production and distribution. Mega Group currently operates its own manufacturing infrastructure in Brazil.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ **Join this team!** -------------------------------