Customer Service Operator

Description

Our mission is to **simplify** people's daily lives through **our software solutions**, designed for various market segments. To achieve this, we rely on an **incredible team**, composed of **passionate and engaged individuals**, united by a single purpose: **delivering innovative tools**. We invite you to think together to improve what already exists—and go beyond! This could be your new challenge to **learn, grow, transform, and innovate**, with the opportunity to **advance your career** at one of **Brazil's leading software companies**. **Join this amazing company!** **Be a Benner!** **Responsibilities and Duties** * Provide customer and provider support; * Offer support/guidance regarding coverage and waiting periods, plan usage, authorization requests, reimbursement and prior authorizations, payments, and duplicate bill issuance; Income Tax Statement; payment statements; * Inclusion and exclusion of dependents; * Assist in locating accredited networks; * Customer eligibility assessment; * Guidance on using the Authorization System; * Guidance on XML submission; * Guidance on using the Portal; * Basic information about claim denials and appeals; * Information on delivery, processing, and payment schedules. **Requirements and Qualifications** * Completed high school education; * Proficiency in Internet use, Microsoft Office suite, and Windows operating systems; * Strong verbal and written communication skills; * Mathematics proficiency; * Experience in the healthcare sector is a plus. **100% On-site Position \- Work at the Maringá/PR Unit** * Rotating 6-day workweek schedule (6x1); * Weekend work required — our working hours include Saturdays, Sundays, and holidays (on rotation); * Multiple shifts available; therefore, flexible availability is required; * Position type: 6 hours/day, permanent CLT employment (formal labor contract). **Additional Benefits** * Medical and dental assistance; * Transportation allowance; * Meal and food vouchers; * Education assistance; * Certification assistance; * Corporate University; * Life insurance; * Daycare assistance and newborn gift; * Wedding assistance; * Referral bonus; * Birthday day off; * Total Pass; \- Benner Cares \- 24/7 Physical and Emotional Health Assistance. For 28 years, in Blumenau \- Santa Catarina, a dream was born: transforming the technology sector through software that simplifies daily management for thousands of companies. That dream became reality, and today we are over 1\.500 employees across the entire national territory, working every day to develop the best software solutions in the market. Our products are comprehensive and customized for diverse sectors, including Healthcare, Logistics, Human Resources, and Legal Compliance. Additionally, we support healthcare and legal firms’ management through our BPO services. **Our history embodies the drive to deliver excellence—innovatively!** Nationally recognized as one of the largest technology companies in the market, we continuously recruit innovative professionals who constantly seek new solutions to transform the daily lives of thousands of Brazilians and businesses. We believe diversity—in people, experiences, cultures, behaviors, skills, and attitudes—is a competitive advantage, reflecting the society we live in; thus, we strive to build a more inclusive culture and a more diverse, representative environment. **Explore our openings and help revolutionize corporate management!** **\#JoinBenner**