Description
Answer internal and external phone calls, record requests in the log book, direct them
to the responsible department, and upon receiving feedback from that department, close the action confirming guest/condominium resident/client satisfaction.
Check daily event service orders (SOs) to guide guests, condominium residents,
and clients.
Review each observation in daily reservations to identify special requests, such as:
extra bed, crib, floor preference, and pre-assigned apartment (allocation).
Deliver RPP (NFC-e's) / RPS to guests.
Clarify guest inquiries.
Print statements for verification.
Read and update the log book.
Inform guests, condominium residents, and clients about amenities and scheduled activities
at the property during their stay.
Arrange and deliver apartment keys to guests/condominium residents.
Perform guest check-in and check-out in the system.
Conduct welcome calls / courtesy calls.
Greet guests, condominium residents, and clients courteously.
Save or print contingency and security reports.
Request guests, condominium residents, and clients to complete the FNRH form with all
mandatory fields.
Request guest documentation at check-in.
Compensation: R$3.500,00 - R$3.770,00 per month
Benefits:
* Medical assistance
* Life insurance
* Meal allowance
* Transportation allowance
Language requirements:
* English (Mandatory)
* Mandarin (Mandatory)
Work location: On-site