Barista

Description

Job Summary: A Barista is a skilled professional specializing in preparing and serving coffee-based beverages, acting as an artist, technician, and hospitality expert who creates a welcoming customer experience. Key Highlights: 1. Stand out in the art of beverage preparation and latte art. 2. Develop customer service and engagement skills. 3. Contribute to daily operations and teamwork. A Barista is a skilled professional who specializes in preparing and serving coffee\-based beverages and other hot and cold drinks. More than just an order\-taker, a Barista is an artist, a technician, and a hospitality expert who creates a welcoming experience for customers. They are the face of the coffee shop and play a crucial role in building customer loyalty. **Key Responsibilities** **1\. Beverage Preparation (The Core Skill):** * **Espresso Crafting:** Expertly operating an espresso machine to pull perfect shots of espresso, ensuring proper grind size, dose, and extraction time. * **Milk Texturing:** Steaming and frothing milk to the correct temperature and consistency for various drinks like lattes, cappuccinos, and macchiatos. * **Latte Art:** Pouring steamed milk into espresso to create decorative designs (e.g., rosettas, hearts, tulips), which is a hallmark of skill. * **Recipe Adherence:** Preparing all beverages according to established recipes and customer specifications (e.g., extra shot, non\-fat milk, sugar\-free syrup, half\-caff). * **Other Beverages:** Brewing batch coffee, preparing teas, blended frappés, hot chocolate, and other specialty drinks. **2\. Customer Service \& Engagement:** * **Greeting and Connecting:** Warmly welcoming customers, making eye contact, and engaging in friendly conversation. * **Taking Orders:** Accurately taking customer orders, answering questions about the menu, and offering recommendations or upselling items (e.g., pastries, specialty drinks). * **Handling Special Requests:** Patiently and accurately accommodating customizations and dietary restrictions. * **Resolving Issues:** Politely and professionally handling customer complaints or problems with an order. * **Building Community:** Remembering regular customers' names and usual orders to foster a sense of community. **3\. Operational Duties:** * **Cash Handling:** Operating a cash register or point\-of\-sale (POS) system, processing cash, credit, and mobile payments, and providing correct change/receipts. * **Cleaning \& Sanitation:** Maintaining a clean and organized workspace throughout the shift. This includes wiping counters, sweeping floors, cleaning equipment, and emptying trash. * **Stocking \& Restocking:** Monitoring inventory levels of cups, lids, syrups, milk, and beans; restocking items as needed during the shift. * **Equipment Maintenance:** Performing basic cleaning and maintenance on coffee grinders, espresso machines, and brewers (e.g., backflushing the espresso machine, cleaning the steam wand). **4\. Team Collaboration:** * Communicating effectively with team members during rushes. * Assisting with opening and closing procedures. * Helping to train new team members. Employment Type: Full-time, Part-time Compensation: R$45\.000,00 \- R$65\.000,00 per year Expected Weekly Hours: 40 hours per week Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance Work Location: On-site