WFM | Data Analyst

Description

Summary: As a WFM/Data Analyst, you will deliver actionable insights and tools, analyze data, and monitor workforce performance to ensure operational efficiency and support team excellence. Highlights: 1. Deliver actionable insights, dashboards, and tools for operational efficiency 2. Perform trend analysis and generate insights to improve team performance 3. Create and maintain dashboards for real-time monitoring of productivity and KPIs **WFM/Data Analyst** **About the role** As a **WFM/Data Analyst**, you will make an impact by delivering actionable insights, dashboards, and tools that enable operational efficiency for the Search News (Hot Events) team. You will analyze data, monitor workforce performance, and ensure adherence to productivity standards, supporting curators, Quality Analysts (QAs), and Team Leads in achieving excellence. **In this role, you will:** * **Data Collection \& Preparation:** Collect, clean, and prepare data from multiple sources for reporting and analysis. * **Trend Analysis \& Insights:** Perform trend analysis and generate insights to improve team performance and workflows. * **Dashboard Design:** Create and maintain dashboards for real\-time monitoring of productivity and KPIs. * **Automated Reporting:** Develop automated reports for curators, QAs, and Team Leads to track progress and identify gaps. * **Performance Monitoring:** Ensure team members meet productivity targets and SLA compliance. * **Tool Enablement:** Guarantee stakeholders have access to necessary data tools and dashboards for daily operations. * **Collaboration:** Partner with Team Leads and QAs to identify data needs and deliver solutions. * **Ad\-hoc Analysis:** Provide recommendations for process improvements based on data\-driven insights. **Work model:** Hybrid We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 1 or 2 days a week in a client or Cognizant office in Sao Paulo, SP. Regardless of your working arrangement, we are here to support a healthy work\-life balance though our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. **What you need to have to be considered** * Bachelor’s degree * Upper Intermediate English * Spanish (Desirable) * **Background in workforce management and data analysis**, including KPI tracking and productivity monitoring. * **Proficiency in data visualization tools** (Power BI, Tableau, or similar) and advanced Excel skills. * **Strong knowledge of SQL and data manipulation techniques** for reporting and automation **These will help you stand out** * List the most important nice\-to\-haves in descending order * Background in automation scripting (Python, R) for reporting and dashboard optimization. * Familiarity with workforce planning tools and SLA compliance frameworks. * Ability to work in fast\-paced, dynamic environments with cross\-functional teams. * Strong communication skills for presenting insights to stakeholders. ***Please, upload your resume in English.*** We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.