Retention Support Agent

Description

Job Summary: We are seeking a dynamic and proactive professional to support the contract renewal department by handling customer inquiries and resolving client doubts. Key Highlights: 1. Dynamic involvement in contract renewals 2. Essential support in customer service 3. Development of verbal and written communication Retention Support Agent. Job Description We are looking for a dynamic and proactive professional. Your mission within our team will be to support the department in the Contract Renewal area. The candidate will have the following responsibilities: handle internal requests via WhatsApp and phone, process cancellations, resolve customer inquiries, and perform contract renewals. Job Requirements: Completed high school education; Strong verbal and written communication skills; Job Type: Full-time, Permanent CLT Benefits: Health insurance Life insurance Meal allowance Transportation allowance or commuting assistance Working Hours: Monday to Friday: 8:00 AM to 5:00 PM Saturday: 8:00 AM to 12:00 PM Experience: Proficiency in Microsoft Office Suite Job Type: Full-time, Permanent CLT Salary: R$1.621,00 – R$1.927,30 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site