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Job Summary: Remote customer service to manage cancellations, plan changes, and resolve dissatisfaction, with a focus on reversal and technical support. Key Highlights: 1. Remote customer service focused on cancellations and reversals 2. Management of customer dissatisfaction and changes to plans and services 3. Technical support and issuance of documents for customers Description: Requirements: * Completed high school education; * Experience in remote customer service; * Intermediate knowledge of Excel and Word. Preferred qualifications: * Currently pursuing a bachelor's degree in Business Administration, Management Processes, or related fields; * Intermediate English conversation skills; * Courses related to Customer Service. Your responsibilities will include: * Assisting customers undergoing cancellation or contractual suspension of products and services; * Initiating plan cancellation requests; * Handling reversals, technical assistance, and inspections under the supervision of the technical leader; * Addressing customer dissatisfaction; * Implementing package and plan modifications; * Issuing and sending duplicate payment slips; * Creating service orders (OS) for address changes, relocation of service points, and equipment replacement. 251210020218394011
