Description
Job Summary:
Remote customer service to manage cancellations, plan changes, and resolve dissatisfaction, with a focus on reversal and technical support.
Key Highlights:
1. Remote customer service focused on cancellations and reversals
2. Management of customer dissatisfaction and changes to plans and services
3. Technical support and issuance of documents for customers
Description:
Requirements:
* Completed high school education;
* Experience in remote customer service;
* Intermediate knowledge of Excel and Word.
Preferred qualifications:
* Currently pursuing a bachelor's degree in Business Administration, Management Processes, or related fields;
* Intermediate English conversation skills;
* Courses related to Customer Service.
Your responsibilities will include:
* Assisting customers undergoing cancellation or contractual suspension of products and services;
* Initiating plan cancellation requests;
* Handling reversals, technical assistance, and inspections under the supervision of the technical leader;
* Addressing customer dissatisfaction;
* Implementing package and plan modifications;
* Issuing and sending duplicate payment slips;
* Creating service orders (OS) for address changes, relocation of service points, and equipment replacement.
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