PARKING CONTROLLER

Description

Job Summary: Responsible for monitoring, supervising, and operating parking systems, guiding customers and supporting the team in various activities. Key Highlights: 1. Monitoring and supervision of parking systems 2. Customer support and guidance during incidents 3. Supporting the team in operations and problem identification * **JOB MISSION** Responsible for monitoring, supervision, and operation of Parking Systems **MAIN RESPONSIBILITIES \- What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers via intercom—whenever activated—with announcements regarding resolution of issues arising upon entering or exiting the parking facility; Manage key control; Screen service authorizations; Report shift incidents to the Supervisor; Support the Parking Team in monitoring and identifying problems with equipment or in any area of the parking facility; Support opening and closing activities for parking levels and cashier booths, identifying and anticipating potential incidents; Monitor the Parking Controller and Valet teams, verifying area coverage; Report equipment issues—within the parking system—to Supervisors and technicians, such as gates, barriers, APS (Automatic Parking Systems), and automatic payment systems (Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc...); Verify recording, playback, and operational status of all CCTV system equipment; Perform camera positioning and functionality checklist; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages over the Parking Facility’s designated frequencies; Receive authorization requests from floor stations (e.g., equipment activation authorization, restroom access authorization, etc.); Organize parking areas during opening and closing, observing cleanliness of parking equipment and floors; Screen customers at entrances during shopping center closure periods; Handle customer assistance and release during equipment or ticket malfunctions at barriers; Direct vehicle traffic when all parking spaces are occupied; Facilitate vehicle movement within parking areas; Monitor vehicle stay in the parking facility after shopping center closing; Assist customers in parking areas for issues such as discharged batteries, flat tires, or need for locksmith services; Maintain parking signage and isolation measures per briefing instructions/standards; Refill/replenish cards at barriers; Organize and store all signage, isolation, emergency (vehicle suspension carts, jacks, luminous batons), and PPE equipment; Keep the parking storage area organized (cones, chains, barricades, etc.); Clean parking equipment (gates, barriers, APS, etc.). **NOTES** ---------------