OFFICE SERVICE OPERATOR

Description

**Responsibilities and Duties** ----------------------------------- * Receive customer calls and assist remotely with technical requests, password reset support, internet connection failures, repair ticket creation when necessary, and other technical activities. * Provide information and address customer inquiries as needed. * Deliver support via phone, e\-mail, and chat. * Update internal controls/systems related to services performed, recording all relevant information. **Requirements and Qualifications** ------------------------------ Professional Profile We Are Seeking: * Completed high school education; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Pro\-activeness; * Ability to interact effectively with people. You stand out if you have: * Customer service experience; * Ability to draft texts and e\-mails efficiently; * Strong argumentation skills when handling objections; * Capacity to work under pressure and think quickly. **Responsibilities and Duties** **Responsibilities and Duties** ----------------------------------- * Receive customer calls and assist remotely with technical requests, password reset support, internet connection failures, repair ticket creation when necessary, and other technical activities. * Provide information and address customer inquiries as needed. * Deliver support via phone, e\-mail, and chat. * Update internal controls/systems related to services performed, recording all relevant information. **Requirements and Qualifications** ------------------------------ Professional Profile We Are Seeking: * Completed high school education; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Pro\-activeness; * Ability to interact effectively with people. You stand out if you have: * Customer service experience; * Ability to draft texts and e\-mails efficiently; * Strong argumentation skills when handling objections; * Capacity to work under pressure and think quickly. **Requirements and Qualifications** **Responsibilities and Duties** ----------------------------------- * Receive customer calls and assist remotely with technical requests, password reset support, internet connection failures, repair ticket creation when necessary, and other technical activities. * Provide information and address customer inquiries as needed. * Deliver support via phone, e\-mail, and chat. * Update internal controls/systems related to services performed, recording all relevant information. **Requirements and Qualifications** ------------------------------ Professional Profile We Are Seeking: * Completed high school education; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Pro\-activeness; * Ability to interact effectively with people. You stand out if you have: * Customer service experience; * Ability to draft texts and e\-mails efficiently; * Strong argumentation skills when handling objections; * Capacity to work under pressure and think quickly. **Additional Information** **Responsibilities and Duties** ----------------------------------- * Receive customer calls and assist remotely with technical requests, password reset support, internet connection failures, repair ticket creation when necessary, and other technical activities. * Provide information and address customer inquiries as needed. * Deliver support via phone, e\-mail, and chat. * Update internal controls/systems related to services performed, recording all relevant information. **Requirements and Qualifications** ------------------------------ Professional Profile We Are Seeking: * Completed high school education; * Proficiency in Microsoft Office suite; * Strong verbal and written communication skills; * Pro\-activeness; * Ability to interact effectively with people. You stand out if you have: * Customer service experience; * Ability to draft texts and e\-mails efficiently; * Strong argumentation skills when handling objections; * Capacity to work under pressure and think quickly. With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is currently the largest independent fiber-optic group in the country. This achievement is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do — always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all regional and social dimensions — as we operate in 864 cities across 22 Brazilian states, supported by a fiber-optic network exceeding 140,000 kilometers and serving 1.6 million subscribers. Here, you will find one unified team, operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture — the Alloha Way — transforming our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/