NOC Intern

Description

Our team works every day to ensure service availability and excellence. If you seek learning, challenges, and professional development, this is the right place to grow. Interested? Apply now and embark on this journey with us! **This and all other posted positions are open to persons with disabilities (PwD)** **Responsibilities and duties** * Continuously monitor environments and services under NOC responsibility. * Execute operational procedures and initial troubleshooting according to SOPs and Runbooks. * Create, update, and track tickets in ITSM tools. * Escalate to specialized teams when necessary. * Record relevant information in the logbook and corporate systems. * Support updating and creating operational procedures. * Assist in analyzing outages and recurring events. * Support the team in validating services after maintenance and changes. * Contribute to continuous improvement of NOC operational processes. **Requirements and qualifications** **Skills:** Basic concepts of TCP/IP networking, DNS, DHCP, and the Internet. Windows and Linux operating systems; Microsoft Office suite (Excel, Word, Outlook). IT infrastructure concepts, customer support, and ticket logging. **Education:** Currently enrolled in a technical or undergraduate program related to Technology. **Additional information** **Work schedule:** Monday to Friday, from 11:00 AM to 5:00 PM. Remote work opportunity. Since 1997, we have been guided by customer centricity, delivering telecommunications solutions for residential, business, and government customers. We embrace innovation and combine cutting-edge technology with personalized service that truly makes a difference. We were founded in Timbó, Santa Catarina, and evolved through significant transformations: new connections, emerging technologies, and evolving customer and user needs. We expanded our presence across multiple cities in Rio Grande do Sul, Santa Catarina, and Paraná, consistently maintaining excellence in service and transparent, honest relationships. In 2021, we won the 5G auction and assumed the mission of deploying this innovative technology to 670 municipalities with up to 30,000 inhabitants by the end of 2029\. This milestone in our history has been accompanied by numerous recognitions from Anatel, including being named the Best Broadband Operator in Southern Brazil for six consecutive years! We develop solutions for people’s future and generate growth opportunities for those who make things happen! All this is achieved through strong collaboration and valuing high performance. Here, you won’t just participate—you’ll co-create the future! Join us in shaping the future! Unifique—simplifying people’s lives since 1997! **All our opportunities are open to persons with disabilities (PwD)** ### **Benefits for employees** Health Insurance Dental Plan Pharmacy Network Agreement Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supply Assistance Baby Bonus PPR – Profit Sharing Program Quinquennial Bonus – recognition for years of service Psychological Support Daycare Assistance Assistance for Children with Disabilities Birthday Gift Uniforms and Equipment Partnerships Service Discounts Unifique