E-commerce Support Analyst

Description

Job Summary: Futura is seeking a passionate E-commerce Support Analyst who loves technology to assist clients, resolve technical and functional issues related to our e-commerce platform, and contribute innovative solutions. Key Highlights: 1. Providing technical and functional support to e-commerce platform clients 2. Opportunity to suggest improvements and contribute creative solutions 3. Stimulating and collaborative work environment with professional growth Are you passionate about technology and experienced in e-commerce? Join **Futura**, an innovative e-commerce solutions development company! We are looking for an **E-commerce Support Analyst** to assist clients by resolving technical and functional requests related to our platform. If you are communicative, analytical, and enjoy helping people, this role is perfect for you! **Your Responsibilities:** * Provide technical and functional support to e-commerce platform clients * Deliver support via phone and chat, ensuring responsiveness and clear communication * Identify, log, and track issues to resolution while keeping clients informed of status updates * Guide users on the correct use of platform features * Escalate requests to relevant departments when necessary and monitor follow-up responses * Suggest process and feature improvements based on client interactions * Approach every interaction with empathy, patience, and professionalism * Collaborate with the team to develop creative and effective solutions for daily challenges **Requirements:** * Experience with e-commerce platforms * Strong verbal and written communication skills * Clear speech * Creative and effective problem-solving ability * Patience and empathy when interacting with clients of varying technical knowledge levels * Strong interpersonal skills * Proactivity and agility in problem resolution * Ability to work well in a team * Residency in Santa Bárbara d'Oeste, Americana, or Nova Odessa **What We Offer:** * Competitive salary commensurate with the role * Meal allowance * Childcare allowance * Profit-sharing program (PLR) * Unimed health insurance plan * Dental insurance plan * Wellhub (Gympass) * Life insurance * Birthday day off * Free parking * Transportation voucher * Stimulating and collaborative work environment. * Opportunities for professional growth and career development. * Organizational culture that values innovation and excellence. Employment Type: Full-time CLT