Job Summary: Professional responsible for customer service via phone, email, or chat—answering inquiries, resolving issues, and performing post-sales activities to ensure customer satisfaction. Key Highlights: 1. Multichannel customer service and issue resolution 2. Recording and tracking incidents and requests in the system 3. Post-sales focused on customer satisfaction and loyalty An electrical, hydraulic, and construction materials distributor is seeking a Customer Service Representative in Marília (Lácio). **Responsibilities:** Serve customers via phone, email, or chat—answering inquiries and resolving issues. Record and track incidents, complaints, and requests in the system. Conduct post-sales activities to ensure customer satisfaction and loyalty. Forward technical or complex requests to the relevant departments. Provide information regarding products, services, delivery timelines, and company policies. Previous experience as a Customer Service Agent, Customer Service Representative, Call Center Operator, or Customer Support Assistant may indicate alignment with some responsibilities of this position. **Desired Qualifications:** **Education:** Completed high school **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Food Basket * Meal Voucher * Transportation Voucher * Health Insurance * Dental Insurance * Life Insurance * Birthday Day Off * Career Development Plan **Additional Information:** * \#UrgentOpening * Employment Type: Full-time, on-site * Schedule: Full-time * Working Hours: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
