**About the Role** The Special Projects \& Governance team within Delivery CX LATAM leads high\-impact strategic initiatives that improve operational performance, execution excellence, and cross\-functional alignment across the region. The team connects global priorities with regional execution by driving governance routines, strategic forums, business insights, and transformational projects that support scalable and customer\-centric operations. In this role, the candidate will play a key role in improving how the organization operates, prioritizes, and executes against its strategic goals, while partnering with regional and global stakeholders across multiple initiatives. **What you'll do:** * Support governance and strategic execution routines across Delivery CX LATAM, including business reviews, leadership forums, reporting structures, and operational cadences. * Develop insights and strategic recommendations based on operational performance, trends, and business priorities to support decision\-making and organizational alignment. * Partner cross\-functionally with regional and global stakeholders to connect broader organizational priorities with LATAM initiatives and execution plans. * Lead or support special projects focused on operational improvement, scalability, process optimization, and strategic transformation. * Identify gaps, operational challenges, and improvement opportunities proactively, helping drive actionable solutions and stronger execution across the organization. * Explore opportunities to improve team efficiency and ways of working through automation, AI\-enabled solutions, and operational innovation. **Basic Qualifications** * 3\+ years of experience in project/program management, business operations, customer experience, consulting, analytics, or related fields. * Strong analytical and problem\-solving skills, with the ability to interpret data, identify insights, and support strategic decision\-making. * Curious and growth\-oriented mindset, with interest in exploring new technologies, AI tools, and ways of working to improve operational effectiveness. * Highly proactive and organized, with the ability to identify opportunities, solve problems independently, and operate effectively in fast\-paced and ambiguous environments. **Preferred Qualifications** * Extensive experience in Customer Experience (CX), Community Operations, support operations, or related operational environments. * SUPER PLUS \- Demonstrated ability to use AI tools or automation solutions to improve team efficiency, streamline processes, or drive measurable business impact. * Ability to balance strategic thinking with strong execution and attention to detail. * Strong written and verbal communication skills, with the ability to synthesize information and communicate clearly across different stakeholders.
João Silva
Indeed · HR
João Silva
Indeed · HR
