Community Manager

Description

We are looking for a Social Media Community Manager to build, engage, and grow our onlinecommunities for the Brazil market.This role is responsible for managing daily community interactions, driving user engagement,maintaining brand tone consistency, and creating strong relationships between the brand andusers across social media platforms.The ideal candidate is highly familiar with Brazilian internet culture, social trends, andcommunity engagement strategies, especially within entertainment, gaming, sports, or iGaming related audiences.Professional English communication is required due to collaboration with the global team. Key Responsibilities Community Management Manage and engage with users across social media platforms including Instagram, X, TikTok,Telegram, YouTube, and other community channels. Respond to comments, messages, and community interactions in a timely and professionalmanner. Build strong community engagement and maintain positive user relationships. Monitor social sentiment and escalate sensitive or reputational issues when necessary. Drive audience interaction through community activities, discussions, and engagementinitiatives. Social Engagement \& Growth Support user acquisition and retention through community engagement strategies. Identify fy trending topics, viral content opportunities, memes, and local internet culturerelevant to the Brazilian audience. Collaborate with Branding, CRM, and Content teams to execute engagement campaigns andsocial activations. Assist in influencer collaborations and community\-based promotional activities. Monitor competitor social media activities and industry trends.Operational \& Reporting Maintain community operation SOPs and moderation guidelines. Track engagement performance and prepare social/community reports.Ensure all communications align with brand tone, platform policies, and local compliance requirements. Support crisis communication and reputation management when required. **Must Have** \- 3\+ years of experience in Social Media, Community Management, Digital Marketing, orrelated functions**.** \- Strong understanding of Brazilian social media culture and online communities.Experience managing \- Social media communities◦ \- User engagement◦Community moderation◦Online reputation management \- Social interaction campaigns Strong communication and interpersonal skills. Ability to handle fast\-paced social environments and sensitive situations professionally Job Type: Full\-time Pay: R$25,000\.00 \- R$40,000\.00 per month Work Location: In person