Collections Assistant

Description

Job Summary: We are seeking a Collections Assistant to provide humanized service to delinquent customers, conducting empathetic and professional negotiations and payment follow-ups. Key Highlights: 1. Humanized and welcoming customer service 2. Payment negotiation and follow-up 3. Focus on customer relationship and appropriate solutions **M'BOI MIRIM ALL-IN-ONE CARD \- COLLECTIONS ASSISTANT** We are looking for a **Collections Assistant** to focus on **humanized customer service** for delinquent customers, conducting negotiations, monitoring payments, and contributing to financial regularization in a respectful, empathetic, and professional manner. We seek candidates with strong communication skills, organization, responsibility, and customer relationship abilities—always prioritizing service quality. **Main Responsibilities:** * Conduct collections and negotiations with customers; * Provide humanized and welcoming service; * Monitor payments and agreements reached; * Update service records and information; * Manage customer relationships, seeking appropriate solutions for each situation. **Desired Qualifications:** * Strong verbal and written communication skills; * Aptitude for public service; * Negotiation skills; * Organization and proactivity; * Professional and empathetic demeanor. **Compensation and Benefits:** * **Salary: R$ 2\.100,00** * **Meal Allowance: R$ 31.00 per day** * **Transportation Allowance: R$ 10.60 per day** * **Weekly and monthly performance bonuses** * **TotalPass** * **Refuturiza Courses** **Working Hours:** * **Monday to Thursday:** 8:00 AM to 6:00 PM * **Friday:** 8:00 AM to 5:00 PM We seek professionals residing near our unit located at the following address: **Estrada do M'Boi Mirim, 4082 \- Jardim Angela, São Paulo \- SP, 04905\-003\.** Interested? Contact me at: \+55 11 91363\-6587 or send your resume to my email: **joao.oliveira@grupoevaristo.com.br.** João Vitor. Minimum Education: High School Diploma (Secondary Education)