ATTENDANT

Description

Job Summary: Professional responsible for in-person, telephone, and digital support, focused on rapidly resolving requests, escalating complex cases, and assisting with administrative tasks, ensuring beneficiary satisfaction. Key Highlights: 1. Multichannel support and rapid resolution of requests 2. Focus on beneficiary satisfaction and welcoming service 3. Opportunity for continuous improvement **Job Description:** ---------------------- Provide in-person, telephone, and digital support to beneficiaries, triaging requests with the goal of resolving them quickly during the first contact; escalate requests that cannot be resolved directly to the responsible departments using CRM, email, or in-person guidance; report any irregularities or suspected fraud to the coordinator, formalizing the report via email or in person; perform administrative support tasks related to customer service, such as organizing the office space, materials, and maintaining facilities (equipment, coffee, magazines); schedule medical evaluations upon request and guide beneficiaries regarding their execution; assist in executing simple authorization processes, following the Interchange Manual guidelines and ANS deadlines; provide basic information on procedures, coverage, and internal protocols, ensuring beneficiaries are always well-informed; participate in training sessions and updates to improve service quality; perform other related tasks as directed by the coordinator. Ensure beneficiary satisfaction and welcoming service by resolving requests quickly and effectively; comply with legal and internal response timeframes, avoiding delays or rework; maintain accurate and organized records of interactions and referrals; safeguard the physical environment and resources of the department, ensuring order and availability for service delivery. **Essential Requirements:** ------------------------------ Strong verbal and written communication skills; Ability to triage and resolve problems efficiently; Organizational skills, attention to detail, and proactivity; Empathy and courteous demeanor in customer service; Basic knowledge of CRM systems, corporate email, and digital support tools; Ability to accurately follow internal policies and procedures; Teamwork and openness to feedback; Agile profile with a focus on efficiency—resolving requests quickly and with quality. Completed high school education; Prior experience in customer service or administrative roles is considered an advantage; Basic computer skills (Microsoft Office suite and CRM systems). **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Work Location:** ---------------------- UNIMED PRUDENTE **Working Hours:** ------------------------ 08:10 AM to 06:00 PM