Analyst III - CRM

Description

. **Responsibilities and duties** * Activation and operation of channels: email, push, SMS, inbox, WhatsApp (enterprise and Digital Store) in CRM; * Analysis and validation of consumer tables and data; * Direct interface with Martech, Performance, Data Science teams and stakeholders (store and ecom channels, categories). * Involvement in cross\-area projects, providing actionable insights and technical recommendations for the CRM team and leadership and interfaces **Requirements and qualifications** * Completed higher education; * Analytical, investigative profile and problem-solving oriented; * Advanced technical skills and in-depth specialized knowledge of CRM and its tools, such as CDP and SFMC; * Critical and systemic vision, connecting with business challenges; * Good interpersonal skills; * Clear communication to translate complex problems; * Knowledge and experience with campaigns on CRM channels; * Ability to actively participate in projects and provide technical guidance to leadership and team. **Additional information** **OUR BENEFITS** We already said that Grupo Boticário is the **best** and **largest** beauty ecosystem, right? And when it comes to Benefits, we care about our people and therefore, we offer a benefits package**\*** that allows a more balanced and complete life: * Here, your **Health** is a priority . Medical and dental plan . Medication assistance . Health voucher for family members . Free psychotherapy sessions . Telemedicine and second medical opinion . Free flu vaccine . Health care programs * To take care of your **Nutrition** . Meal voucher or local restaurant (depending on work model) . Food voucher . Christmas food voucher * **Ensuring Well\-Being and Quality of Life in all aspects of life** . Gym and physical activity studio plan . Home office assistance (hybrid and remote work models) . Pet health plan . Birthday day off . Discount of up to 40% on our products . Association for employees (agreements and partnerships, multi-brand store, total pass gyms, courses and much more!) . Travel and lodging program * For the **Family**, our most precious asset . Early childhood education assistance . Child nutrition credit . Nanny assistance . School supplies assistance . Legal, psychological and social guidance . Support for atypical parents . Extended parental leave (180 days for mothers and 120 days for fathers) * **Mobility** for your in-person journey . Transportation Voucher and Parking (hybrid and in-person models) * **Security** for financial protection and peace of mind . Life Insurance . Support for the death of parents . Private Pension . Payroll loans * *Benefits packages are configured according to eligibility rules.* From a small compounding pharmacy to the largest cosmetics franchise on the planet. We are a Group with 15 brands present in more than 40 countries, with more than 4,000 physical stores, leader in beauty e\-commerce in Brazil and more than 19,000 direct employees. We have our own beauty ecosystem, which goes from industry to point of sale, from logistics to retail, from the laboratory to the heart of consumers and our innovations in the palm of your hand. We believe that the most beautiful future is the one we build together, which is why, by 2030, we have ambitious commitments focused on positive impact in human, environmental dimensions and in our production processes. We won the **"Employer Branding Awards 2025"** ranking from Glassdoor, which elected us the best company to work for in the retail sector in Brazil! Recognition based on voluntary and anonymous evaluations from our employees and former employees about what it is like to work here. We reinvent beauty through technology, innovation, diversity and sustainability with: O Boticário, Eudora, Quem Disse, Berenice?, Vult, O.U.i, Dr. JONES, TRUSS and the marketplace Beleza na Web, in addition to acting with licensed products such as Australian Gold, Bio Oil and Pampers care line. Come make beauty with us!