Job Summary: Afinz is seeking professionals to supervise daily operations, manage customer service teams, monitor operational KPIs, and participate in continuous improvement projects. Key Highlights: 1. Company that invests in the growth and leadership of its employees 2. Focus on uniting ideas, people, and dreams 3. Culture of innovation and pursuit of creative and efficient solutions Joining Afinz means becoming part of a company fully committed to people—because growing together, side by side, is what matters most to us. That’s why we invest in everyone’s growth, believing it is essential for our continued development as a company, while simultaneously empowering you to become increasingly the protagonist of your own story. We see our professionals not merely as employees or resources, but as People—fundamental components of our living ecosystem, governed by our Culture. Belonging to Afinz means having space to experience ways that unite ideas, people, and dreams. **JoinAfinz—here, our affinity runs from A to Z.** **Responsibilities and Duties** * Supervise and monitor area routines and processes. * Prepare work schedules and manage attendance and absences. * Monitor operational indicators (productivity, queues, SLA). * Support the customer service team in executing processes. * Participate in process improvement projects. * Plan training, engagement initiatives, and motivational campaigns. * Close performance results and calculate bonuses. * Develop and train the team to ensure high-quality customer service. **Requirements and Qualifications** * Completed Bachelor’s degree in Business Administration or related fields. * Postgraduate degree preferred. * Intermediate Microsoft Office proficiency. * Knowledge of banking services and products. * Strategic vision. * Conflict management skills. * Results-oriented mindset. * Effective communication skills. * Empathy. * Critical thinking. * Creativity. * Agility. * Collaboration. **Additional Information** **Benefits** **Providing the best work experience is one of our top priorities—check out the benefits you’ll enjoy at Afinz:** . Meal and/or Food Allowance . Transportation Allowance . Health Insurance . Dental Insurance . Life Insurance **Also Discover:** * **Wellhub:** A wellness benefit granting access to gyms, studios, apps, and personal training services. * **Box Afinz:** To welcome you with our signature style, we’ve specially designed the Box Afinz for professionals. Inside, you’ll find everything you need for your daily activities—and a few thoughtful extras to start off on the right foot! * **Wedding Benefit:** Getting married? Enjoy extra days off for your honeymoon—and a wedding gift voucher from Afinz! * **Birthday Benefit:** Reduced working hours on your birthday, so you can celebrate with those you love most! * **Sesc Partnership:** We partner with Sesc, offering diverse programming nationwide—including courses, cultural performances, vacation camps, sports activities, health services, excursions, and more—for you and your family. **Professional Development:** * **Corporate Education:** We treat education as a strategic pillar. Through internal learning programs and targeted training initiatives, we develop essential business competencies and accelerate each person’s professional growth. * **Educational Incentives:** We maintain partnerships with educational institutions, offering discounts on undergraduate, postgraduate, and continuing education courses—so our professionals keep learning both inside and outside Afinz. **At Our Office You’ll Enjoy:** * **Nursing Room:** A dedicated space for breastfeeding. * **Relaxation Area:** An exclusive space for social interaction. * **Parking Partnerships:** Discounts on monthly or daily rates at private parking facilities near the building. Every success story begins with a **strong partnership**. That’s why Afinz exists—to inspire the daily pursuit of creative, efficient, and innovative solutions. This means that when **your goals** meet Afinz solutions, the result is constant evolution. Because it’s through this **affinity** that new ways emerge to **achieve the best—together.** Afinz is more than a bank because we refuse to be just one thing. We constantly seek new solutions—financial, technological, or even caring ones—so that, together, we can focus on what truly matters: turning your success into reality. Because those who only invest in the obvious achieve the same results. Those brave enough to do things differently always go further. **Our partnership starts here—and extends as far as your dreams take you.** **Afinz—Together, we do more.**
João Silva
Indeed · HR
João Silva
Indeed · HR
