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Being part of Afinz means joining a company that is 100% passionate about people, after all, growing together, side by side, is what truly matters to us. For this reason, we invest in everyone's growth, believing it is essential for our continued development as a company, while simultaneously empowering you to become the main protagonist of your own story. We see our professionals not merely as employees or resources, but as People—fundamental parts of our living ecosystem, governed by our Culture. Belonging to Afinz means having space to experience ways that unite ideas, people, and dreams. **ComeToAfinz—here, our affinity goes from A to Z.** **Responsibilities and duties** * Analyze and support requests related to billing complaints, ensuring clarification for the customer. * Handle payment proof protocols and monitor SLA compliance, guaranteeing execution within deadlines. * Provide support to collection agencies regarding questions on delinquent collections, aiming for correct procedures. **Requirements and qualifications** * Bachelor’s degree in progress or completed in Administration, Economics, Marketing, or related fields * Advanced Office Suite skills * Effective communication * Results-driven * Conflict management * Negotiation * Empathy * Critical thinking * Creativity * Agility * Collaboration. **Additional information** **Benefits** **Offering the best work experience is one of our greatest goals. Check out the benefits you’ll have at Afinz:** . Meal or Food Allowance . Cultural allowance . Transportation allowance . Medical insurance . Dental insurance . Life insurance **Also discover:** * **Wellhub:** A benefit focused on health and well-being, enabling access to gyms, studios, apps, and personal training services. * **Afinz Box:** To welcome you with our signature touch, we’ve specially assembled the Afinz Box for each professional. Inside, you’ll find everything you need for your activities, plus some special treats to start on the right foot! * **Wedding:** Getting married? You get extra days to enjoy your honeymoon and a gift card from Afinz! * **Birthday:** Reduced working hours on your birthday, so you can enjoy it with the ones you love most! * **Sesc:** We have a partnership with Sesc, which offers diverse programming across the country, including courses, cultural performances, vacation camps, sports activities, healthcare services, excursions, and other activities extended to your family. **Professional Development:** * **Corporate Education:** We make education a strategic pillar. Through internal learning programs and formative actions, we develop essential competencies for the business and drive every individual’s professional growth. * **Educational incentives:** We maintain partnerships with educational institutions, offering discounts on undergraduate, postgraduate, and continuing education courses, so our professionals continue learning both inside and outside Afinz. **In our office, you’ll enjoy:** * **Breastfeeding room:** A dedicated space for breastfeeding. * **Relaxation area:** An exclusive space for socializing. * **Parking partnerships:** Discounts on monthly or daily rates at private parking lots near the building. Every success story begins with a **strong partnership**. That’s why Afinz exists—to inspire the pursuit of creative, efficient, and innovative solutions every day. This means that when **your goals** meet Afinz solutions, the result is constant evolution. Because it’s through this **affinity** that new ways emerge to **together make the best happen.** Afinz is more than a bank because we’re never satisfied being just one thing. We constantly seek new solutions—financial, technological, or even caring ones—so that together, we can focus on what truly matters: turning your success into reality. Because those who only invest in the obvious achieve the same results. Those brave enough to do things differently always go further. **Our partnership starts here.** And goes as far as your dreams take us. **Afinz, together we achieve more.**
