Being part of Afinz means joining a company that is 100% committed to people, after all, growing together, side by side, is what matters most to us. For this reason, we invest in everyone's growth because we believe it's essential for our continued development as a company, while simultaneously empowering you to become the main character in your own story. We see our professionals not merely as employees or resources, but as People—fundamental parts of our living ecosystem, governed by our Culture. Belonging to Afinz means having space to experience ways that unite ideas, people, and dreams. **ComeToAfinz—here, our affinity goes from A to Z.** **Responsibilities and duties** * Provide receptive customer service to clarify questions, resolve issues, open support tickets, send invoices, update registrations, and address other product-related demands. * Record service information in the system to facilitate future customer interactions and maintain an updated history. * Quickly understand customer needs and present available financial solutions from the company’s product catalog that match the customer’s profile, using scripts to provide information about features, pricing, etc., and highlight the benefits. * Identify the relevant area or department involved in resolving complaints and transfer the case to the appropriate person who can solve the customer’s issue. **Requirements and qualifications** * High school diploma; * Basic Office Suite skills; * Effective communication; * Collaboration; * Agility; * Empathy; * Conflict management; * Commitment; * Prior experience in customer service roles will be a differentiator. **Additional information** **Benefits** **Offering the best work experience is one of our greatest goals—check out the benefits you’ll have at Afinz:** . Meal and/or food allowance . Transportation voucher . Medical insurance . Dental insurance . Life insurance **Also discover:** * **Wellhub:** A benefit focused on health and well-being, enabling access to gyms, studios, apps, as well as personal training services. * **Afinz Box:** To welcome you with our signature touch, we’ve specially prepared the Afinz Box for our professionals. Inside, you'll find everything you need for your activities and some special treats to start off on the right foot! * **Wedding:** Getting married? You get extra days to enjoy your honeymoon plus a wedding gift card from Afinz! * **Birthday:** Reduced working hours on your birthday, so you can enjoy it with the people you love most! * **Sesc:** We have a partnership with Sesc, which offers diverse programming across the country, including courses, cultural performances, vacation camps, sports activities, healthcare services, excursions, and more—extended to your family. **Professional Development:** * **Corporate Education:** We make education a strategic pillar. Through internal learning programs and formative initiatives, we develop essential competencies for our business and drive professional growth for every individual. * **Educational incentives:** We maintain partnerships with educational institutions, offering discounts on undergraduate, postgraduate, and continuing education courses, so our professionals can keep learning both inside and outside Afinz. **At our office, you’ll enjoy:** * **Breastfeeding room:** A private space dedicated to breastfeeding. * **Relaxation area:** An exclusive space for socializing. * **Parking partnerships:** Discounts on monthly rates or daily fees at private parking lots near the building. Every success story begins with a **strong partnership**. That’s why Afinz exists—to inspire the daily pursuit of creative, efficient, and innovative solutions. This means that when **your goals** meet Afinz solutions, the result is constant evolution. Because it is through this **affinity** that new ways emerge to **together make the best happen.** Afinz is more than a bank because we’re not satisfied being just one thing. We constantly seek new solutions—financial, technological, or even caring ones—so that together, we can focus on what truly matters: turning your success into reality. Because those who only invest in the obvious achieve predictable results. Those brave enough to do things differently always go further. **Our partnership starts here.** And goes as far as your dreams want. **Afinz, together we achieve more.**