Relationship Consultant - Appointment Scheduling for Consultations and Exams

Description

**Join Brazil's #1 Tech BPO!** We are **You**, a human-centered technology company that since 2013 has been combining innovation, process intelligence, and care for people to transform our clients' journeys into memorable, sustainable experiences. We believe that when technology meets purpose, we create solutions that truly delight, inspire, and deliver. **In this role, your responsibilities will include:** Receptive customer service (SAC) for an ophthalmological healthcare network offering consultations, exams, and surgeries; scheduling appointments for consultations and exams via voice and chat; verifying health insurance coverage, location, specialty, exam preparation requirements; providing guidance and resolving inquiries — all with the goal of minimizing friction and maximizing customer satisfaction. **Our Requirements:** * Must be of legal age; * Completed high school education; * Easy access to the Barra Funda region (SP); * If previously employed by Kainos or You BPO Tech, a minimum 6-month interval is required before rejoining the company. * Proficiency and comfort using computers; **Preferred Qualifications:** * Prior experience in scheduling consultations, exams, surgeries, exam preparations, or other healthcare-related areas; * Ability to work efficiently across multiple screens; * Experience in multi-skill customer service; **About this position:** **Position:** Relationship Consultant **Employment Type: CLT** **Salary: R$1.625,28 + Benefits** **Work Schedule: 6 days on / 1 day off, with fixed Sundays off** **Working Hours:** 1:40 PM to 8:00 PM; Saturdays fixed from 8:00 AM to 2:00 PM **Work Location:** Rua Robert Bosch, 295 — Near Barra Funda Station (Please research your route in advance) **Work Modality:** 100% in-person If you believe in the power of humanity and the positive impact of meaningful relationships, join **You**: where we place **YOU** at the center of everything we do. Minimum Education Level: High School (Secondary Education) * Day Off * Amil Dental Plan * Collaborative Showcase * Direct hiring opportunity with the client * You Points * Childcare Assistance * Amil Health Insurance * Career Development Plan starting from the 6th month * Alelo Meal or Food Voucher * Family Salary * Total Pass * Development Plan * Transportation Allowance * University Partnership Program