**Description and Responsibilities:** **Schedule:** 12:45 PM to 7:00 PM **Level:** Operational **Employment Type:** Permanent – CLT * Provide customer service via telephone and digital channels as required by the department; * Schedule appointments for consultations, exams, and procedures, following institutional protocols; * Confirm and reschedule appointments, ensuring optimal use of available time slots; * Provide clear and accurate information regarding services, medical specialties, and pre-ophthalmological exam instructions; * Update patient registration data in the system; * Route specific requests to the responsible departments when necessary; * Ensure confidentiality of patient information in accordance with LGPD guidelines; * Contribute to continuous improvement of customer service processes. **Requirements:** * Completed high school education; * Prior experience in customer service, preferably in the healthcare sector; * Strong verbal and written communication skills; * Proficiency with computerized systems and Microsoft Office suite; * Availability for the scheduled hours: 30-hour weekly work schedule, from 12:45 PM to 7:00 PM; * Organizational skills, attention to detail, and agility. **Benefits:** Medical assistance, Dental assistance, Pharmacy allowance, Internal benefits, Profit-sharing program, Life insurance, Meal voucher, Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
