Job Summary: Professional responsible for first-level support to franchisees, focusing on retail system support, interaction logging, and proactive problem resolution. Key Highlights: 1. First-level support for franchisees 2. Focus on retail system support 3. Proactive, organized, empathetic, and solution-oriented profile If you love technology, enjoy helping people, and possess a solution-focused profile, this job is for you! **Franchisee Support – SAF (Systems Department)** * Provide first-level support to franchisees via internal support platforms; * Guide franchisees on operational procedures of the store's retail system and potential issues; * Record all interactions with franchisees, maintaining a complete and organized history; * Collaborate with other departments to ensure optimal support for franchisees; **Requirements:** * Bachelor's degree; * Prior experience in customer service or help desk; * Strong oral and written communication skills; * Proactive, organized, empathetic, and solution-focused; Work schedule: Monday to Friday, 08:00–17:00, hybrid model with 2 days per week in Santana de Parnaíba. Availability required for 1 weekend per month and selected holidays on a rotating basis, serving as urgent-response on-call shifts in home-office mode. Minimum Education Level: Bachelor's Degree Preferred Fields of Study:* Business Administration, Bachelor's Degree * International Trade, Bachelor's Degree
João Silva
Indeed · HR
João Silva
Indeed · HR
