Technical Support

Description

Job Summary: We are looking for a professional to join our support team, providing assistance and problem resolution to users on a rapidly growing technology platform. Key Highlights: 1. Platform user support and problem resolution 2. Flawless communication and empathy in customer service 3. A light-hearted, innovative environment with growth opportunities **Do you love technology and enjoy helping people solve problems?** Our platform continues to grow, and we’re seeking someone who will serve as the right hand for our users! If you’re patient, communicate well, and quickly learn new systems, join our support team. WHAT YOU’LL DO: * **User Support**: Address questions and assist customers in navigating our platform. * **Problem Resolution**: Identify user difficulties and guide them step-by-step toward solutions. * **Product Interface**: Report bugs or improvement suggestions raised by users. * **Documentation**: Help create simple tutorials so users become increasingly self-sufficient. THE PROFILE WE SEEK: * **Flawless Communication**: You must write clearly, kindly, and without Portuguese language errors. * **Empathy**: Understand the user’s pain point and patiently explain as many times as needed. * **Digital Agility**: Comfort using platforms, chat tools, and ticketing systems. * **Proactivity**: Not only respond, but ensure the user is fully satisfied with the solution. WHAT WE OFFER: * **Salary**: Market-competitive. * **Benefits**: Meal Voucher + Transportation Voucher. * **Startup Culture**: A light-hearted, innovative environment focused entirely on customer experience. * **Opportunity**: Room to grow alongside the platform. SCHEDULE AND LOCATION: * **Hours**: Business hours (Monday to Friday). * **Location**: Fortaleza/CE. Employment Type: Full-time CLT Compensation: R$1.686,05 – R$2.000,00 per month Benefits: * Meal Voucher * Transportation Voucher Work Location: On-site