Support Assistant

Description

Job Summary: We are looking for a Support Assistant to join our customer support team, resolving customer inquiries and technical issues with empathy and efficiency. Key Highlights: 1. Work at a leading software company for the foodservice industry 2. Be part of an exponentially and rapidly growing team 3. Work in an environment passionate about technology and innovation **We are seeking a new team member to join our Customer Support team as a Support Assistant!** Have you ever imagined being part of one of Brazil's largest technology companies for restaurants? We serve over **19,000 customers** nationwide and are the **market leader in cloud-based management software** for the foodservice industry! Additionally, we are one of iFood's **Super Integrators**, delivering a complete solution — from **Point of Sale to Back Office**. Amazing, right? And there’s more: **iFood is our investor!** This means we are experiencing exponential and accelerated growth — which is why we seek people who share our energy, our drive to innovate, and our ambition to revolutionize the food service market, growing alongside us!  **Responsibilities and Duties** **What will be part of your daily routine** * Provide customer support through multiple channels (e\-mail, chat, and WhatsApp), resolving inquiries, technical or operational issues; * Identify and diagnose customer problems, proposing effective and timely solutions; * Ensure customer satisfaction by maintaining a high level of empathy, courtesy, responsiveness, and pro\-activeness; * Monitor ticket statuses and conduct follow\-ups to ensure full issue resolution. **Requirements and Qualifications** **What we expect from you** * Minimum 1 year of experience in customer service and/or technical support; * Prior experience with multiple communication channels (e\-mail, chat, and WhatsApp), as well as ticketing and CRM tools; * Previous experience with Google Workspace; * Strong critical and analytical skills; * Excellent verbal and written communication skills; * Habit of reading (as this role requires extensive reading); * Currently pursuing or completed undergraduate degree in technology-related fields; * Availability to work on a **5x2 schedule from 1 PM to 10 PM**, fully **on-site** in **São Leopoldo/RS**, with rotating days off — meaning weekends and/or holidays are not always off. **What will set you apart here** * Specific experience with Zendesk; * Experience working at technology companies. **Additional Information** **Liked it? Hold on — there’s more!** Here, you’ll also enjoy: **Meal Allowance** — BRL 35/day **Health and Dental Insurance**, with monthly fee **fully covered by Saipos** **Life Insurance** **Birthday Day Off** **Wellhub** **Complete Equipment Kit** **Daily Commuting Allowance** — BRL 22 **Extended Maternity Leave** and **Extended Paternity Leave** We are a SaaS technology company and the **Brazilian market leader in food service management**. More than just software, we are strategic partners to over **15,000 establishments**, helping each business optimize processes, reduce costs, and increase sales. **We are passionate about simplifying life for those running restaurants day in and day out — and we achieve this through agility, intelligence, and education!** We operate **comprehensively**, integrating management needs into a single platform and accelerating the digital transformation of restaurants, bars, and delivery services across the country. We are **invested by iFood** and growing rapidly, empowering thousands of operations. Here, you’ll find a team passionate about technology, autonomy, and innovation — making a real impact on our customers’ daily lives. If you seek **challenges**, **growth**, and the opportunity to help **build something big**, **Saipos** is **your place!**