Junior Operations Analyst

Description

**Built by people who transform education** **All Arco positions are open to People with Disabilities.****On a day-to-day basis, you will:** * End-to-End Management: Lead the onboarding journey from initial alignment through to implementation completion. * Configuration and Training: Perform technical platform configuration and deliver training to ensure full solution implementation for institutions. * Portfolio Management: Manage multiple institutions simultaneously, ensuring adherence to deadlines and progress across stages. * Data Hygiene: Keep the CRM and internal systems up to date to ensure visibility into account status. * Customer Focal Point: Serve as the institution’s primary contact, managing expectations and leading alignment meetings. * Risk Mitigation: Monitor operational metrics to anticipate questions and proactively report blockers or risks to leadership. **To participate in our process, you must have:** * Prior experience in onboarding, customer success, or structured customer support routines. * Ability to manage multiple projects/clients with organization and predictability. * Clear, empathetic, and objective communication (written and verbal). * Execution discipline: focus on quality, consistency in deliverables, and attention to detail. * Familiarity with CRM or operational tracking tools. * Proactive and collaborative mindset, open to feedback and continuous learning. **Nice-to-haves:** * Experience in the education sector (basic education schools). * Intermediate proficiency in Google Sheets/Excel for database organization. * Basic understanding of financial flows and payment methods. * Familiarity with tools such as Salesforce, Zendesk, or similar. **What you’ll find at Arco, beyond incredible people:** \+ Meal and/or food allowance \+ Health and dental insurance \+ Transportation voucher \+ Extended maternity and paternity leave \+ Childcare allowance \+ Health care: partnership with Wellhub and Zenklub \+ Education incentive \+ Airfare discount \+ Pet health insurance partnership \+ Access to Arco’s educational materials for employees’ children \+ Partnerships for MBA and postgraduate programs **\#MoreDiversity** We believe that in a diverse and inclusive environment, our **people will be happier, more engaged**, and have **greater opportunities to reach their full potential**. That’s why, at Arco, we respect and value equal rights, recognize individual uniqueness, and believe that **all** people can contribute to our purpose. **\#JoinArco**