Onboarding Assistant

Description

Job Summary: Ensure a high-value customer experience by validating sales quality and promoting full solution activation. Key Highlights: 1. Prioritizes diversity and equity in all opportunities 2. Dynamic work environment with professional growth 3. Recognized as one of the best companies to work for in Brazil **Join us! \#VemSerVerisure \#VerisureVagas** Have you ever considered working for a company that promotes diversity and equity across all opportunities? At Verisure, we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc. We are passionate about what we do; our work environment is dynamic and offers development and growth opportunities! For the sixth consecutive year, Verisure has been recognized as one of the best companies to work for in Brazil. **Stay Informed!** Verisure is a leader in Europe and Brazil in protecting people, homes, and businesses, serving over 5 million customers. Over its 35+ years of history, Verisure has brought innovation and reliability to alarm systems and has become an industry benchmark. Verisure Brazil is part of the international group that leads the European market, operating in more than 17 countries. **Role Mission** Ensure a structured, high-value onboarding experience for customers by validating sales quality, ensuring clear understanding of contracted products and services, promoting full solution activation, and identifying legitimate business expansion opportunities—directly contributing to retention, satisfaction, and sustainable revenue generation. **What Are the Main Responsibilities?** 1**. Proactively and responsively contact new customers**, guiding the welcome process, introducing the company, and structuring the initial onboarding journey. 2\. **Validate registration data, contractual details, and commercial terms**, ensuring information compliance and updating records when necessary. 3\. **Confirm correct installation and activation of the alarm system**, ensuring the customer understands how their purchased solution operates. 4\. **Verify equipment status and signal strength**, creating Service Orders (SO) for maintenance or technical visits whenever improper operation is detected. 5\. **Operate corporate systems (IBS, Verisystem, and related platforms)** to log interactions, perform queries, update records, and manage operational tasks. 6\. **Resolve technical and operational questions during interactions**, ensuring clarity regarding product and service usage. 7\. **Send support materials, supplementary guidance, and satisfaction surveys via e\-mail**, strengthening the initial experience and customer relationship. **What Do You Need?** * Completed high school education * Prior experience in customer service (call center) **Benefits** * Salary: BRL 1781.63; after 90 days BRL 1965.53 \+ commission * Transportation Benefit; * Meal or Food Allowance; * Sulamérica Life Insurance; * AMIL Health Plan (After 90 days); * Sulamérica Dental Plan (After 90 days); * Wellhub (Gympass); * Vidalink \- Pharmacy subsidy and discounts at affiliated pharmacies; * Apoio Pass; * Elfie \- Health monitoring app and discounts; * Conexa – Teleconsultation platform; * Payroll-Deductible Loan – per current policy; * Verisure Monitored Alarm – per current policy; * Daycare Assistance up to 10 months of age – per current policy; * Bebê Verisure \- A gift kit for new Verisure parents; * Parental Leave \- 25 days following birth or adoption date; * Clube Mais \- Partnership program offering exclusive discounts for Verisure employees; * Health, dental, and Wellhub plans may incur monthly fees depending on selected tier. **Working Hours** Rotating 5x2 schedule – 09:00 to 17:12 **Work Location** Morumbi