LEVEL 1/2 SUPPORT ANALYST - Mooca

Description

Job Summary: Technical support professional (Level 1/2) responsible for incident diagnosis and resolution, Microsoft 365 administration, and Windows Server environment support. Key Highlights: 1. User technical support and assistance (remote and on-site) 2. Microsoft 365 administration and Windows Server environment support 3. Support for infrastructure projects and environment improvements An IT consulting firm seeks a Level 1/2 Support Analyst in São Paulo (Mooca). **Responsibilities:** User technical support and assistance (remote and on-site). Hardware, software, and network incident diagnosis and resolution. Microsoft 365 administration. Windows Server environment support (AD, DNS, DHCP, GPO). Workstation configuration and maintenance. User account management, permissions, and security policies. Incident and technical procedure documentation. Support for infrastructure projects and environment improvements. Bachelor's degree required. Relevant experience necessary. **Compensation and Benefits:** * Salary: Please submit your salary expectation. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time * Working Hours: To be determined.