Customer Service Agent

Description

**Description and Responsibilities:** **Schedule:** **Level:** Not Specified **Employment Type:** Not Specified * Responsible for directly or telephonically serving cooperative members, assisting them with branch processes (e.g., clarifying information regarding their products and services, accounts, cash services, updating registration data, using ATMs, etc.), as well as offering and clarifying doubts about the products and services provided by the Institution; additionally, providing managerial support in prospecting new cooperative members and negotiating products and services to contribute toward achieving established results and targets. **Requirements:** **Education:** Completed high school or currently pursuing a university degree in Administration, Accounting, Financial Management, or related fields. **Preferred Qualification:** CPA 10 or CPA 20 **Mandatory:** CNH (Brazilian National Driver's License) **Main Responsibilities:** * Promote service to cooperative members. * Provide telephone support. * Contribute to achieving established results and targets. * Assist in developing commercial proposals for products and services. * Support maintaining registration records. * Guide and expedite service delivery to cooperative members. * Assist with access and usage of electronic channels. * Assist in debt regularization. * Formalize approved renegotiation proposals. **Required Technical Knowledge:** * Financial institutions, financial cooperatives; * Computer skills (Microsoft Office Suite: Word, PowerPoint, Excel, Outlook); * Customer service skills; * Sales techniques; * Oral and written communication skills; * Central Bank of Brazil (BACEN) regulations and procedures; * Legislation applicable to the financial sector and cooperatives; * Financial products and services; **Benefits:** No benefits specified