Description
**Job Opening: Call Center Supervisor**
**Responsibilities:**
* Monitor and support team development;
* Assist in developing and implementing action plans to improve departmental performance;
* Track team goals and performance using reports and operational metrics;
* Ensure prompt customer response, adhering to departmental policies and procedures;
* Contribute to maintaining a cohesive, organized team aligned with company needs.
**Requirements:**
* Completed bachelor's degree in Administration or related fields;
* Entry-level experience in customer service, call centers, or leading small teams;
* Strong communication skills, organizational ability, and sense of responsibility;
* Proactive profile with interest in management career development;
* Familiarity with goal tracking and performance metrics.
Employment type: Full-time, Permanent CLT contract
Salary: R$2\.499,00 \- R$2\.500,00 per month
Benefits:
* Medical insurance
* Dental insurance
* Life insurance
* Meal allowance
* Transportation allowance
Work location: On-site