Hospitality Commercial Assistant

Description

**Job Description and Responsibilities:** **Working Hours:** To be determined **Experience Level:** Professional **Employment Type:** Full-time – CLT **?? Your Key Responsibilities** * Serve customers and prospects using **CRM** to record information and track negotiations. * Organize and update commercial spreadsheets to monitor sales and reservation performance. * Proactively contact prospects via telephone and e\-mail to present services and acquire new customers. * Prepare commercial proposals aligned with the needs of the **hospitality** sector to improve conversion rates. * Assist in managing contracts and commercial documents to ensure compliance and operational efficiency. * Monitor sales KPIs to support the team in making strategic decisions. **?? How You Will Collaborate and Make an Impact** * Collaborate with marketing and operations teams to align commercial strategies and enhance customer experience. * Participate in meetings to propose improvements to customer service and sales processes within the **hospitality** segment. * Contribute to developing initiatives that increase customer satisfaction and loyalty. * Communicate\-clearly and efficiently with suppliers and partners to ensure necessary support for commercial operations. **Requirements:** **?? Essential Requirements** * Completed high school education or equivalent practical experience * Intermediate proficiency in **English** for basic communication * Technical education or courses related to **hospitality** or **sales** are preferred **?? Technical Competencies** * Advanced proficiency in the **Microsoft Office** suite, especially **Excel** and **Word** * Familiarity with hotel management systems and **CRM** * Ability to use **scheduling** and **reservation control** tools * Knowledge of fundamental **sales** and **negotiation** techniques **?? Behavioral Competencies** * Proactivity and ability to work effectively in a team * Clear and effective communication, with a focus on customer service * Strong organizational skills and attention to detail * Flexibility to handle dynamic situations and diverse demands **?? Preferred Qualifications** * Prior experience in customer service within the hospitality industry * Proficiency in additional languages, such as **Spanish** or **French** * Data analysis capability to support commercial activities * Certifications in **sales** or **hospitality** training programs **Benefits:** Profit-sharing program, Meal allowance