**Job Responsibilities** * Respond to and contact customers, promote sales, clarify inquiries, and provide details about product and service features, in accordance with predefined procedures; * Present arguments and negotiate with end customers according to established service standards and scripts; * Perform various technical procedures as requested via email and/or telephone; * Record service incidents in the system, clearly describing actions taken and ensuring data tabulation accuracy while adhering to the "tabulation tree"; * Classify and tabulate each request based on severity, priority, and criticality; * Monitor whether internal departments are fulfilling assigned actions and deadlines for handling requests; * Safeguard the integrity of login credentials for operational systems; * Comply with administrative rules and procedures set forth by the company; * Maintain confidentiality regarding all work-related information; * Carry out tasks aiming to achieve and exceed established goals. **Primary Objective of the Role** * Assist managers in performing changes and transactions via the website, ensuring accurate and efficient information updates. REQUIREMENTS * Minimum Education: High School (Secondary Education) * Basic computer skills (Microsoft Office Suite) * Working Hours: Business hours * Availability to work on a 5x2 rotating schedule (days off on Saturday and Sunday) * Work Location: Mogilar, Mogi das Cruzes - SP * Employment Type: Permanent – CLT * Professional Area and Specialization: Telemarketing - Telemarketing / Call Center Due to the large number of customers and services we provide, positions are available for first-time job seekers as well as graduates; Minimum Education: High School (Secondary Education) * Daycare allowance * Medical assistance * Transportation allowance * Meal allowance * Dental plan * Language school plan * University partnership plan
João Silva
Indeed · HR
João Silva
Indeed · HR
