86043 - CUSTOMER SERVICE AGENT

Description

**Job Responsibilities** * Attend to and contact customers, offer sales, clarify doubts, and provide details about product and service features according to pre\-established procedures; * Argue and negotiate with end customers in accordance with service standards and established scripts; * Perform various technical procedures as requested via e\-mail and/or telephone; * Record customer service incidents in the system, clearly describing actions taken and ensuring data accuracy during tabulation, adhering to the “tabulation tree”; * Classify and tabulate each request according to severity level, priority, and case criticality; * Monitor whether internal departments are fulfilling required actions and deadlines for handling requests; * Safeguard the integrity of login credentials for operational access; * Follow administrative rules and procedures mandated by the company; * Maintain confidentiality regarding all work\-related information; * Carry out activities aimed at achieving and exceeding established goals. **Primary Objective of the Role** * Assist managers in performing changes and transactions via the website, ensuring accurate and efficient updating of information. REQUIREMENTS * Minimum Education: High School (Secondary Education) * Basic computer skills (Microsoft Office Suite) * Working Hours: Morning / Afternoon * Availability to work on a 5X2 schedule (days off on Saturday and Sunday) * Work Location: Mogilar, Mogi das Cruzes \- SP * Employment Type: Permanent \- CLT * Professional Area and Specialization: Telemarketing \- Telemarketing / Call Center Due to the large number of customers and services we provide, positions are available for first\-time job seekers as well as graduates; Minimum Education: High School (Secondary Education) * Transportation Allowance * Meal Allowance * Dental Plan * Language School Agreement * Daycare Assistance * Medical Assistance * University Agreement