Technical Support Assistant

Description

Job Summary: Technical Support Assistant for external and remote support, printer configuration, system setup, and monitoring at a Technology, Software, and Printer company. Key Highlights: 1. Printer and equipment support and configuration 2. Printer monitoring and server support 3. Embedded system and NDD Orbix configuration Be.Talent, in partnership with a Technology, Software, and Printer company located in Campinas/SP, is hiring: Technical Support Assistant Requirements: Technical education or related fields. Knowledge of remote access tools, Zabbix monitoring system, network protocols (SMTP, SNMP, SMB, HTTP, HTTPS), Windows and Linux operating systems. Valid Brazilian driver's license category B. Responsibilities: External support ticket handling for printer configuration and equipment installation; Remote access via TeamViewer to configure printers, embedded systems, NDD Orbix, and SMTP settings; Printer monitoring; Support for client print servers; Organize and analyze MPS and NDD printers; Prepare standard configuration checklists for printer delivery to clients, including firmware, Java, and Android updates. Benefits: Transportation allowance (VT), meal voucher (VR/VA), Gympass, and medical & dental plans. Working Hours: 8:00 AM to 6:00 PM, with a 1-hour and 12-minute break, Monday through Friday. Salary: R$1\.907,25 \- R$2\.689,91 per month Benefits: * Medical assistance * Dental assistance * Food allowance * Meal voucher * Transportation allowance Work Location: On-site