Get closer! We are a team passionate about technology that is transforming the way people connect, delivering a perfect blend of humans and robots. We don’t limit ourselves by gender, ethnicity, socioeconomic status, religion, or sexual orientation: none of these matter for any challenge you choose to embrace with us. For us, your talent is what matters. \#vemserSNX * For candidates residing in **Juiz de Fora/MG**, the first three months will be conducted **in person**. After this period, work will transition to a **hybrid** model. **Responsibilities and Duties** * Send updates on procedures and articles regarding software and processes to customers and relevant departments, and monitor update needs. * Handle low- and medium-complexity support tickets assigned by the team or management via platform, according to demand, aiming to resolve reported issues. * Participate in handling high-complexity tickets alongside the team—through meetings or ticket interactions—to absorb knowledge. * Perform initial customer contact for ticket creation, prioritization, inquiries, and basic configuration, initiating the ticket process. * Contact helpdesk and digital vendors to clarify doubts. **Requirements and Qualifications** **Hard Skills** * Completed or ongoing undergraduate degree in technology or related fields. * Experience in customer service. * Basic knowledge of Networks and Linux. **Bonus Points** * Knowledge of Databases and APIs. * Knowledge of VoIP and Asterisk. * Experience with automation platforms and no-code/low-code solutions. **Soft Skills** * Assertive communication; * Empathy; * Customer focus; * Patience; * Resilience; * Analytical thinking; * Proactivity; * Teamwork. **Additional Information** Beyond an excellent work environment, here you can also grow and thrive! Our benefits for you: * Comprehensive health insurance plan, because your health is our priority (Unimed — co-payment); * Dental plan [Uniodonto], so you can smile beautifully; * Life insurance, because security matters; * Meal/food allowance [Cartão Caju], giving you freedom to choose where and how to eat; * Birthday day off [a full day off during your birthday month]; * Tenure rewards! We value your time with us through extra days off and bonuses; * QI Program [referrals resulting in hires are rewarded]; * SNX Beach [voucher to enhance your beach stay]; * Udemy partnership [continuous professional development, so you never stop growing]; * Gympass [to exercise freely]; * Innovation culture, to unleash your creativity! Your next step could be our greatest discovery! At Smart NX, you have the opportunity to join a technology company driving exponential growth across the Brazilian and Latin American markets. To achieve this, we developed Suite to deliver true omnichannel experiences—voice, messaging, automation, and integrations, all in one place, creating agile, integrated, and enabling experiences. We are over 100 people passionate about what we do, located in Juiz de Fora, São Paulo, and Porto Alegre. We serve the Brazilian market across sectors including Retail, Contact Centers, Services, Healthcare, Education, Cooperatives, Fintechs, Banks, and Government Entities.
João Silva
Indeed · HR
João Silva
Indeed · HR
