Customer Service Assistant

**Summary:** We are looking for a person to join our VR team, along with the Fraud Prevention team. If you are passionate about people and have

• Develop fraud prevention rules
• Analyze transactional behavior
• Monitor and optimize fraud detection systems

**Responsibilities:** * Analyze and investigate critical alerts and events generated by the SIEM; * Act in the identification, analysis, and respons

• Operate Trend Micro security solutions
• Investigate and respond to security incidents
• Contribute to improving security processes

**Your Challenge** Act on the front line of customer relationships, ensuring resolution, agility, and humanization in interactions. The objective i

• Multichannel customer support
• Humanized interaction approach
• Competitive benefits package

**Responsibilities:** * Analyze and classify security alerts generated by SIEM tools; * Perform initial handling of tickets related to information s

• Analyze and classify security alerts
• Initial incident response and documentation
• Familiarity with SIEM and EDR/XDR tools

Must hold a B license, have knowledge of refrigeration (cold room, refrigerated counter and commercial refrigerators) and air conditioning (split, mul

• Company car provided
• Fuel discount available
• Profit sharing benefits

At CI\&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI\-native execution, and tech\-integr

• Expertise in Java and Python
• Experience with Microsoft Azure
• Strong understanding of distributed systems