Front Desk Agent

Description

Job Summary: Front Desk Agent at a luxury hotel, responsible for greeting and assisting guests, providing information, resolving inquiries, and ensuring a positive guest experience. Key Highlights: 1. Greet and assist guests in a friendly and efficient manner 2. Provide information about the hotel, its services, and the surrounding area 3. Ensure a positive and welcoming experience for guests The **Hotel Lifestyle Laghetto Collection**, located in Barra da Tijuca, is currently seeking a Front Desk Agent. **Responsibilities:** The Front Desk Agent is responsible for greeting and assisting guests in a friendly and efficient manner, performing check-in and check-out procedures, providing information about the hotel, its services, and the surrounding area, answering telephone calls, registering requests in the system, resolving inquiries and handling complaints, as well as ensuring a positive and welcoming experience for guests throughout their stay. **Schedule:** Rotating 6x1 schedule **1 position:** 3:00 PM to 11:20 PM **1 position:** Relief staff Employment Type: Permanent CLT contract Compensation: R$2.900,00 per month Benefits: * Medical insurance * Dental insurance * Fuel allowance * Basic food basket * Commercial agreements and discounts * Free parking * Transportation voucher Experience: * Hotel Front Desk Agent (Mandatory) Languages: * Spanish (Mandatory) * English (Mandatory) Work Location: On-site