Job Summary: The Level 1/2 Technical Support professional will handle service requests, diagnose and resolve hardware, network, and Microsoft 365 issues, and perform equipment maintenance and configuration. Key Highlights: 1. Remote technical support at Level 1 and occasional Level 2 support 2. Hardware, network, and Microsoft 365 support 3. Preventive maintenance and configuration of IT equipment **Job Description – Level 1 / Level 2 Technical Support – Key Responsibilities** * Handle **Level 1 remote support** service requests, with occasional **Level 2** involvement as needed. * Diagnose and resolve **hardware** issues (desktops, notebooks, and peripherals). * Identify and resolve incidents related to **networking** (connectivity, IP, DNS, gateway). * Perform **basic router configuration** and configuration of networking equipment. * Provide customer support for: * **Microsoft 365** (email, accounts, permissions) * Printer installation and configuration * Support for **digital certificates** * Assemble, organize, and perform **basic maintenance of IT equipment** * Conduct **periodic physical preventive maintenance** on computers and equipment (cleaning, organization, and inspection). **Expected Profile** * Prior experience in **Level 1 technical support**, with familiarity with **Level 2** responsibilities. * Strong communication skills and ability to interact effectively with end users. * Organized, responsible, and attentive to processes. * Ability to work both remotely and on-site. * Willingness to perform daily technical and operational tasks. * Interest in advancing technically within the Information Technology field. Employment Type: Full-time CLT Compensation: R$2.500,00 – R$3.000,00 per month Benefits: * Meal allowance * Transportation allowance Selection Question(s): * Do you hold a Category B driver’s license? If yes, do you drive regularly? Work Location: On-site