Description: What we are looking for in you: * Education: Ongoing or completed bachelor's degree in Information Technology, Computer Networks, Information Systems, or related fields. * Advantage: Knowledge in hardware maintenance and network component configuration. * Digital skills: Proficiency in Office Suite and ability to quickly learn new tools and systems. * Experience: Experience in technical support (1 to 2 years) will be a strong advantage, but if you are eager to learn and grow, we want to meet you! * Profile: Proactivity, organization, good communication skills, and passion for technology. * Monitor and validate the execution of IT third-party services, ensuring procedures align with company requests and standards. * Provide technical support and information to internal teams, offering technical and operational guidance on maintenance and usage of IT resources. * Plan, together with supervision, the communication infrastructure required to integrate IT equipment into the corporate network and manufacturing processes. * Conduct assessments across different company departments to identify IT needs and evaluate satisfaction levels with provided services. * Record and share service reports defined by supervision, promoting knowledge sharing among team members. * Analyze technical service requests, identify critical issues, and propose action plans for continuous improvement. * Control and ensure the proper maintenance of IT equipment, guaranteeing adequate upkeep and monitoring usage across company departments. 2510160202251753750