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Job Summary: We are seeking a Technical Support Analyst to diagnose issues, guide users, and ensure stability and quality across systems, equipment, and solutions. Key Highlights: 1. Optimize the customer experience with efficient, secure, and reliable solutions. 2. Resolve technical issues and assist users through technology. 3. Collaborate in process evolution and continuous improvement of solutions. **Who We Are** We are **Invenzi**, a technology company that believes **great ideas emerge when talented people have the freedom to create, learn, and grow**. We develop intelligent solutions for **access control and management**, connecting **software, hardware, and automation** to deliver security, performance, and an outstanding experience for our customers. Here, technology is serious business—but the environment is collaborative, dynamic, and designed for those who embrace challenges. ? About This Opportunity We are looking for a **Technical Support Analyst** to join our team and help ensure our customers enjoy an efficient, secure, and reliable experience with our solutions. This position is essential to Invenzi’s operations. You will be responsible for **diagnosing issues, guiding users, and ensuring systems, equipment, and technological solutions operate with stability and quality**. If you enjoy solving problems, investigating technical root causes, and helping people through technology, this opportunity is for you. ? Your Role at Invenzi As a **Technical Support Analyst**, you will play a critical role in: * Supporting customers and users via phone, chat, email, or support tools; * Diagnosing and resolving issues related to hardware, software, networks, and systems; * Performing configurations, installations, and updates of systems and applications; * Assisting with preventive and corrective maintenance of equipment and technological environments; * Monitoring system performance and identifying potential improvements or adjustments; * Documenting support interactions, incidents, and technical procedures in the knowledge base; * Performing data backup and recovery processes as needed; * Guiding users on best practices for system usage and information security; * Supporting the deployment of new technologies and solutions alongside teams and customers; * Contributing to continuous improvement of processes and technological infrastructure. ? The Profile We Seek We are looking for a professional with an analytical mindset, strong organizational skills, and genuine interest in resolving technical issues. * Degree in Information Technology, Information Systems, Computer Engineering, or related fields; * Experience in technical support or user assistance; * Knowledge of operating systems, networks, and basic infrastructure; * Familiarity with technical problem diagnosis and resolution; * Experience with remote access tools is considered a plus; * Ability to organize and prioritize tasks. ? Competencies We Value * Analytical thinking and problem-solving ability; * Clear, pedagogical communication with both technical and non-technical users; * Proactivity in identifying improvements to processes and systems; * Organizational skills to manage multiple concurrent support requests; * Strong sense of responsibility and commitment to service quality; * Collaboration and teamwork. ✨ Why This Opportunity Stands Out At Invenzi, technical support isn’t just about resolving tickets—it’s about **ensuring technology operates reliably for our customers and partners**. You’ll join a team constantly striving to evolve processes, enhance solutions, and deliver an ever-better experience. If you love technology, challenges, and helping people through technical expertise, we want to meet you. **Work Mode:** * Remote
