Job Summary: Support Analyst II for vacation coverage, responsible for installation, configuration, and maintenance of IT equipment; incident diagnosis; and support for operating systems and applications. Key Highlights: 1. Support and configuration of IT equipment. 2. Focus on incident analysis and diagnosis to resolve issues. 3. Responsibility for maintaining an up-to-date knowledge base. * VACATION COVERAGE POSITION \- SUPPORT ANALYST II \- SÃO PAULO \* **Location:** SAA \- R. Dr. Teófilo Ribeiro de Andrade, 1060 \- Centro, São João da Boa Vista \- SP, 13870\-210 **Schedule:** Monday to Friday \- 8:00 AM to 5:00 PM (subject to change by the client). **Contract Period:** 02/03/2026 to 21/03/2026 (TEMPORARY CONTRACT) * What We Seek: \* Completed Bachelor’s degree in IT. **Experience:** 3 years in the field. Flexibility regarding working hours. **Certification:** ITIL V4 or higher; **Certification:** MD\-102 Endpoint Administrator or equivalent; * Specific Knowledge: \* Basic knowledge of Linux operating systems; Advanced skills in maintenance and configuration of Microsoft Windows 7 or newer environments; Active Directory authentication technology; Office 365 and Office 2016 or newer suite; **Desktop Modernization:** MD\-100 and MD\-101; Computer networks, wired and wireless, TCP/IP protocol, encryption, and wireless network security; Advanced hardware maintenance skills; Basic English for reading. * Responsibilities and Knowledge: \* Providing support, installing and configuring new IT equipment, and reconfiguring previously installed equipment; Analyzing and diagnosing incidents to resolve issues, occasionally collaborating with vendors and other professionals; Supporting installation and configuration of operating systems (MS\-Windows 7/8/10/11 or their technological successors); Supporting installation and configuration of native user tools on devices (MS\-Office Professional, MS Outlook, web browsers) or cloud-based tools (Office 365, Teams, OneDrive); Installing standard market-approved software provided and made available by the client (antivirus agents, PDF readers, plug\-ins, etc); Installing specific applications or information systems, provided procedures, manuals, and/or tutorials are supplied, with vendor or developer assistance if required; Verifying and identifying issues in cabling systems, performing basic and occasional infrastructure network repairs—for example, crimping network cables and physically installing access switches in racks (without configuration or programming); Recording, tracking, monitoring progress, and resolving service requests within the adopted ticket management system; Developing procedures for administering implemented solutions for problem and incident resolution, including documentation and operational procedures; Identifying activities suitable for automation and developing or proposing tools to automate them; **Maintain an up-to-date knowledge base:** Monitor revision and updating of operational procedures (documents), research new solutions, critically analyze processes, and propose improvements. * What We Offer: \* **Salary:** R$ 2\.651,48 **️ Meal Allowance:** R$ 30.00 per workday (20% PAT deduction) Transportation Allowance (if opted for, 6% deduction) ️ Life Insurance SESC Membership * Does This Suit You? \* **Minimum Education Level:** Bachelor’s Degree