Job Summary: The professional will ensure the availability of IT resources by providing technical support and administering technological platforms to meet customer needs. Key Highlights: 1. Remote and on-site technical support to employees. 2. Administration of platforms such as Office 365 and LAN infrastructure. 3. Optimization of support processes and customer satisfaction. Ensure customer requirements regarding IT resource availability are met through system logging, tracking, and resolution of requests, as well as administration of operational technological platforms. * Provide remote and/or on-site technical support to employees (as required). * Install, configure, and perform preventive and corrective maintenance on computers and peripherals. * Provide basic support and administration for Office 365 accounts and services (Outlook, OneDrive, Teams, etc.). * Handle and resolve technical tickets related to hardware, software, and local area network (LAN). * Use tools such as TeamViewer for remote access and user support. * Document procedures and maintain up-to-date records of support activities. * Identify opportunities for improvement in support and infrastructure processes. * Process service requests promptly and efficiently to ensure customer satisfaction. * Collaborate with other support personnel to resolve, manage, and track customer requests. * Participate in all company events: meetings, trainings, operational sessions, and others. * Uphold the company’s image and maintain confidentiality of information. * Proficiency in Windows and Linux environments. * Knowledge of CMD commands. * Experience in Level 1 support, preferably for the LATAM region. * Ability to provide remote support using tools such as TeamViewer. * Strong communication skills, organizational ability, and customer orientation.