SENIOR IT SUPPORT ANALYST

Description

Job Summary: Senior IT Support Analyst focused on complex hardware, software, network, and server solutions, responsible for maintaining and managing service tickets. Key Highlights: 1. Providing Level 2 technical support for systems and users 2. Managing IT infrastructure and incident handling 3. A dynamic environment focused on professional development Join Us in Building the Future of Mobility! At **AUTOMOB**, we breathe passion for cars. We are a 100% Brazilian company driven by talent, enthusiasm, and the contagious energy of our team members. Here, challenges become opportunities, and your voice has the power to shape the future of dealership operations across Brazil. We are **market leaders**, with a strong nationwide presence. From light vehicles to heavy machinery, from financial services to insurance and vehicle financing plans, we offer an integrated universe of solutions for our customers. With over **190 stores across 12 states and 65 cities**, we represent iconic brands such as BMW, Honda, Volkswagen, Toyota, JLR, Volvo, BYD, GWM, Ford, VW/MAN, Valtra, Fendt, and many others. Imagine yourself working with the largest brand portfolio in the sector nationwide, alongside more than 5,000 passionate and engaged professionals. At **AUTOMOB**, you’ll have the opportunity to develop your skills, expand your knowledge, and build a successful career within a dynamic and challenging environment. We provide comprehensive solutions for our customers—from vehicle sales to post-sales services such as workshops, bodywork, and painting. If you’re passionate about cars, eager to learn, and seeking a place where your ideas are valued, AUTOMOB is your destination! Accelerate with us and make a difference at a company that values diversity and inclusion in all its forms. Join our team and become part of a group that celebrates individuality and mutual respect. **Responsibilities and Duties** The Senior IT Support Analyst is an intermediate-level (Level 2) professional focused on resolving complex hardware, software, network, and server issues. Responsible for preventive/corrective maintenance and ticket management, this role requires expertise in infrastructure (VMware, Active Directory, Windows Server) and effective communication. **Primary Responsibilities:** * **Level 2 Technical Support:** Handling medium-to-high complexity issues for users and systems—going beyond basic (Level 1) support. * **Infrastructure Administration:** Configuring servers (Windows Server), virtualized environments (VMware, HYPER-V), Active Directory, file shares, and VPNs. * **Incident Management:** Proactively tracking service tickets, ensuring SLA compliance, and performing preventive/corrective maintenance on hardware and software. * **Documentation:** Maintaining detailed activity records and continuously improving processes. **Common Requirements:** **Requirements and Qualifications** * Bachelor’s degree completed or in progress in IT-related fields (e.g., Computer Science, Software Engineering, or related disciplines). * Solid prior experience in technical support. * Knowledge of networking, information security, and operating systems. **Additional Information** **PEOPLE ARE OUR BUSINESS—THAT’S WHY WE VALUE OUR TEAM MEMBERS IN MULTIPLE WAYS!** We offer the traditional benefits you already know—and go beyond them. Learn more! * **CARE FOR YOU:** Specialized 24/7 support center offering confidential psychological, health, social, family, financial, and/or legal assistance to our team members and their families. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how important children’s and teenagers’ education is. At **AUTOMOB**, we help cover the cost of the **school supply kit** for our team members’ children. * Our team members enjoy exclusive access to a **discount platform** covering travel, culture, entertainment, services, gastronomy, education, and wellness. * Through the **AUTOMOB University**, our team members learn and accelerate their professional development—becoming protagonists of their own careers.  * We recognize and value our **veteran team members** who reach milestone anniversaries with us. Those with **over 15 years** of service receive a special celebration event. * **Mom’s Corner:** Dedicated spaces located at our headquarters in Itaim Bibi and administrative office in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. These areas include all necessary equipment for **milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and overall well-being. * **Pet Love:** A special benefit to care for your four-legged family member too. Do you identify with this opportunity? Explore our open positions, apply, and let’s grow together in a company that expands every day. Our dream began in 1995 with our first Volkswagen dealership, gained momentum, and evolved into Brazil’s largest and most diversified dealership group. Our brand and product portfolio spans light vehicles—both new and used—as well as agricultural machinery, yellow-line equipment, and diverse services meeting our customers’ needs. Today, we represent 35 brands across these various segments. Our devotion to service is embedded in our culture. We have a highly skilled team that shares our core values: PEOPLE, CUSTOMERS, SIMPLICITY, OWNER MINDSET, SUSTAINABILITY, AND PROFIT. In 2021, we initiated our consolidation process with the creation of AUTOMOB; however, it was in 2024 that we unified all dealership companies and operations under one single corporate entity. We now operate over 200 stores across 13 Brazilian states, supported by a team of nearly 7,000 employees. Interested? Then **accelerate with us**! We are a diverse company that promotes inclusion across all roles—regardless of gender, sexual orientation, race, religion, or disability.