Description: Bachelor's degree in Information Technology. Solid experience in corporate infrastructure and support management. Proficiency in ITIL practices and ITSM tools. Strong communication, people management, and user relationship skills. * Implement, maintain, and improve ITSM processes: incidents, problems, changes, and service requests. * Generate and monitor performance metrics and executive reports. * Coordinate support activities and ensure SLA compliance. * Participate in outsourcing and vendor contract management. * Support asset management, inventory, and equipment lifecycle management. * Collaborate with the technical team to prioritize requests and communicate with end-user departments. * Promote standardization, documentation, and governance of IT services. 2512060202191849681