Job Summary: Provide support and participate in network projects involving the F5 (BIG-IP) solution, supporting and engaging in assistance and project activities within assisted operations. Key Highlights: 1. Proven experience with F5 (BIG-IP) and solid networking knowledge. 2. Collaboration within multidisciplinary teams and strong customer service focus. 3. Opportunity to work on support and complex network projects. Agility comprises multidisciplinary teams delivering personalized customer service. This synergy among teams is essential for customers to benefit from high-level service—Premium Plus; We are seeking a proactive, organized, self-managed professional who excels in interpersonal skills, processes, and innovation; analytical, critically minded, and capable of prioritizing urgency when handling internal and external support and project demands; Work on network support and projects involving the F5 (BIG\-IP) solution. The professional will support and participate in support and project activities and operate within assisted operations. **Responsibilities and Duties** Respond to customer support and project demands (when assigned); Handle incidents and resolve issues related to support and projects (when assigned); Escalate and monitor tickets with vendors related to support and projects (when assigned); Lead and execute technical activities associated with support and project delivery (when assigned); Prepare and present technical documentation for support and projects (when assigned) to customers and internal teams; **Requirements and Qualifications** **Mandatory Knowledge:** Proven experience with F5 (BIG\-IP); Strong troubleshooting skills are essential; Solid experience supporting mission-critical network environments, load balancing, and information security; Knowledge of computer network topologies, TCP/IP protocol, network configuration, and components (load balancers, firewalls, routers, switches, etc.); Protocols such as: HTTP, DNS, SMTP, SNMP, LDAP, RADIUS/TACACS, OSPF, BGP, etc.; Customer service orientation; Ability to collaborate effectively within multidisciplinary teams; **Desirable Knowledge:** Familiarity with security products from other vendors, e.g., A10, Palo Alto, Fortinet; **Mandatory Certification:** F5\-CA **Desirable Certifications:** F5 301A–BIG\-IP LTM Specialist \| 301B–BIG\-IP LTM Specialist \| 302–BIG\-IP DNS Specialist **Language:** Advanced English (required for opening vendor tickets and participating in calls); **Academic Background:** Completed Bachelor’s degree (Computer Networks, Network Engineering, or related fields); **Additional Information** Soft Skills: – Organization / Time management – Strong communication and professional demeanor – Proactivity – Teamwork aptitude – Sense of priority – Ability to work independently – Adaptability and positive attitude Agility is a company that daily delivers innovative technology solutions to enhance and develop businesses. We create strategies that transform to advance markets. We believe a simple solution can be a major step forward. If you share this belief, join our team!
João Silva
Indeed · HR
João Silva
Indeed · HR
